GUSTAVO CARPHIO
West Hartford,CT
Summary
Over 5 years of experience in managing past-due tuition accounts and overseeing collections processes, ensuring compliance with institutional policies. Provided direct support to students regarding payment plans and account statuses, effectively resolving escalated issues and settlement offers through collaboration with third-party agencies. Regularly generated financial reports to monitor collection goals, demonstrating a commitment to operational efficiency, and student service.
Overview
6
6
years of professional experience
Work History
Assistant Director, Student AR - Student Account Services
Suffolk University
Boston, MA
10.2021 - 06.2025
- Manage past-due tuition accounts and oversee the collections process, ensuring accuracy and compliance.
- Provide direct student support regarding payment plans, settlement offers, account status, and deadlines.
- Collaborate with third-party agencies and legal entities to resolve escalated account issues and settlements.
- Administer graduation clearance for students with delinquent accounts and inventory of undergraduate and graduate diplomas.
- Run regular financial reports to monitor collection goals.
- Answer escalated phone calls from students disputing their balance by providing excellent customer service while still maintaining the university's policies.
Financial Solutions Advocate - Student Accounts
Post University
Waterbury, CT
11.2019 - 10.2021
- Managed student account operations including invoicing, adjustments, and payment plans.
- Guided students on tuition payment strategies, enhancing financial literacy and retention.
- Ensured compliance with financial aid policies while resolving student account issues.
- Delivered high-quality, empathetic service in a fast-paced educational environment.
Human Resources Consulting Team Member
BYK USA Inc.
Wallingford, CT
02.2019 - 05.2019
- Developed proposals for career pathing and employee development strategies.
- Crafted job descriptions and compensation models aligned with industry best practices.
- Proposed training and job rotation frameworks to reduce turnover and increase innovation.
Education
Bachelor of Science - Business Management
Quinnipiac University - School of Business
Hamden, CTSkills
- Excel
- Word
- PowerPoint
- QuickBooks
- Workday
- Colleague
- Informer Reporting
Languages
Fluent in Spanish
Timeline
Assistant Director, Student AR - Student Account Services
Suffolk University
10.2021 - 06.2025
Financial Solutions Advocate - Student Accounts
Post University
11.2019 - 10.2021
Human Resources Consulting Team Member
BYK USA Inc.
02.2019 - 05.2019
Bachelor of Science - Business Management
Quinnipiac University - School of Business
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