Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gustavo Castellanos

Chino,USA

Summary

Dynamic bartender and server with extensive experience at Heroes Restaurant and Brewhouse, excelling in upselling and guest satisfaction. Proven ability to create engaging atmospheres and enhance customer experiences through personalized service and expert mixology. Skilled in restaurant management and POS systems, driving revenue growth and fostering team excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender/Server

Heroes Restaurant and Brewhouse
Ontario, CA
03.2023 - 06.2025
  • Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
  • Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
  • Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
  • Participated in monthly team meetings to discuss new promotions or menu changes
  • Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits

Bartender/Server

Buffalo Wild Wings
Rancho Cucamonga, CA
12.2022 - 02.2024
  • Create a vibrant and engaging atmosphere for customers by showcasing exceptional bartending and serving skills, leading to increased customer satisfaction and loyalty.
  • Create a welcoming and energetic atmosphere for customers by actively engaging with them, recommending menu items, and providing exceptional service to enhance their dining experience at Buffalo Wild Wings.
  • Develop and maintain a strong knowledge of the menu, including specials and promotions, in order to provide customers with informed recommendations and enhance their overall dining experience at Buffalo Wild Wings.
  • Conduct regular training sessions for new bartenders and servers to ensure consistency in service standards, product knowledge, and upselling techniques, ultimately leading to a high-performing team that enhances customer experience and drives revenue growth at Buffalo Wild Wings.

Server

Oggi's Pizza and Brewing Company
Fontana, CA
05.2019 - 01.2023
  • Enhance the customer experience by providing personalized recommendations based on the menu and customer preferences, contributing to increased sales and customer satisfaction at Oggis Sports Brewhouse Pizza.
  • Enhance customer experience by creating a welcoming and engaging atmosphere through personalized interactions and attention to detail, to ensure guests have a memorable dining experience.
  • Maximize table turnover by efficiently taking orders, delivering food and drinks promptly, and providing exceptional service to ensure a seamless dining experience for guests at Oggis Sports | Brewhouse | Pizza.
  • Upsell specialty beverages and craft beers to increase revenue and enhance the overall dining experience for guests.

Education

Bachelor's degree - Biology

University of California-Los Angeles
Los Angeles, CA
07.2023

Skills

  • Restaurant experience
  • POS
  • Serving Experience
  • Upselling
  • Guest satisfaction
  • Bartending
  • Restaurant Management

Certification

  • Food Handler Certification
  • ServSafe Alcohol January 2024 to July 2027

Timeline

Bartender/Server

Heroes Restaurant and Brewhouse
03.2023 - 06.2025

Bartender/Server

Buffalo Wild Wings
12.2022 - 02.2024

Server

Oggi's Pizza and Brewing Company
05.2019 - 01.2023

Bachelor's degree - Biology

University of California-Los Angeles

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