Gustavo Cerqueira
Medford ,MA
Summary
Results-driven Relationship Banker at Bank of America with deep expertise in managing high-risk client profiles, executing rigorous KYC/CDD protocols, and protecting the institution from financial risk. Skilled at auditing complex entity structures, identifying unusual transaction patterns at the frontline, and collaborating with compliance teams to mitigate exposure. Bringing strong analytical skills and a frontline defense mindset to transition seamlessly into an AML Analyst position.
Overview
8
8
years of professional experience
Work History
Relationship Banker
Bank of America
Medford, MA
03.2025 - Current
- Cultivated strong client relationships to understand financial needs and provide tailored solutions.
- Educated clients on banking products and services to enhance financial literacy and decision-making.
- Facilitated account openings, closures, and maintenance while ensuring compliance with regulatory policies.
- Streamlined processes for customer service inquiries, improving response times and client satisfaction.
Assistant Manager
Purple Mattress
Somerville, MA
02.2022 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Salesman
Dealer One Motors
Malden, MA
10.2018 - 12.2021
- Sales
- Assisted in the preparation and verification of loan documentation to facilitate processing.
Education
Bunker Hill Community College
Charlestown, MAMedford High School
Medford, MA06.2018
Skills
- Operations management
- Microsoft office expertise
- Teller support
- Financial services
- Detail-oriented
- Coaching and mentoring
- Ai proficiency
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Relationship Banker
Bank of America
03.2025 - Current
Assistant Manager
Purple Mattress
02.2022 - 01.2025
Salesman
Dealer One Motors
10.2018 - 12.2021
Medford High School
Bunker Hill Community College
Education
- High School Diploma
- Some College