Gustavo Costa dos Santos
Great Wolf Lodge
São Sebastião,SP
3
Languages
4
years of professional experience
Hospitality and customer service professional with international experience in the United States and aboard cruise ships. Currently gaining hands-on experience in Food & Beverage operations at Great Wolf Lodge in Bloomington, Minnesota- USA, with responsibilities including guest service, order taking, breakfast setup, and inventory support. Experienced in fast-paced and multicultural environments, with the ability to work effectively with guests and colleagues from diverse backgrounds. Communicative, adaptable, and highly motivated to build a long-term career in the cruise and international hospitality industry.
Work History
Food & Beverages
1 Year- Coffee shop, restaurants/ buffet, ice cream shop, grab and go outlets, pizza place, snack bar and private events.
- Supporting daily Food & Beverage operations across different outlets.
- Providing excellent customer service in a fast-paced hospitality environment.
- Taking orders and ensuring accurate and efficient service.
- Monitoring inventory and assisting with stock organization and replenishment.
- Maintain cleanliness standards to enhance operational efficiency.
- Monitoring and recording food, refrigerator, and freezer temperatures to ensure compliance with food safety and sanitation standards.
Hotel Cleaner
7 Months- Executed cleaning and maintenance of public areas on the ship to uphold exceptional cleanliness standards.
- Followed operational procedures, safety standards and strict hygiene requirements.
- Responded to guests professionally and provided assistance whenever needed.
- Developed adaptability, teamwork and discipline while living and working onboard a cruise ship.
Housekeeping Steward
6 Months- Maintained the cleanliness and appearance of assigned public spaces throughout the ship.
- Followed cleaning schedules, health and safety procedures, and company standards while working as part of a diverse international team.
English Instructor
9 Months- Delivered English language instructions to children, teenagers, and adult learners, fostering language acquisition and communication skills.
- Prepared lessons and adapted communication to different ages and learning needs.
- Engaged with students on an individual basis and organized meetings with parents regarding student progress.
- Developed strong communication, organization and interpersonal skills.
Education
English Course Completion - English Language
Higher Education Degree - Hotel Technology (Hospitality)
- Academic focused on hospitality operations, guest service and hotel management.
Skills
• Customer Service
• Food & Beverage Service
• Guest Relations
• Hospitality Operations
• Communication Skills
• Teamwork
• Inventory Control
• Cash Handling and POS Systems
• Time Management
• Problem-Solving
• Adaptability and Flexibility
• Ability to Work in a Fast-Paced Environment
• Multicultural Teamwork
LANGUAGES
Portuguese- native
Native or Bilingual
English: fluent
Full Professional
Spanish- intermediate
Limited Working
Timeline
Food & Beverages
Great Wolf Lodge
11.2025 - 11.2026Read More
Hotel Cleaner
MSC Cruises (Grandiosa)
11.2024 - 06.2025Read More
Housekeeping Steward
Costa Crociere (Fascinosa)
12.2023 - 06.2024Read More
English Instructor
Wizard By Pearson
02.2023 - 11.2023Read More
Wizard By Pearson
English Course Completion from English Language
Read More
FMU University
Higher Education Degree from Hotel Technology (Hospitality)
Read More