Gustavo Cruz Orozco
Houston,TX
Languages
Spanish
Native or Bilingual
English
Professional Working
Summary
Well-qualified for customer service position with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking customer service position. Offering excellent communication and good judgment.
Overview
2
2
years of professional experience
Work History
Dispatcher
J.R. Plumbing
09.2022 - 10.2022
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Repaired plumbing systems, components and equipment.
- Installed valves, hangers, supports and flanges inside piping systems.
- Eliminated risks by correctly identifying potential safety hazards.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
Cashier, Shift Manager, Assistant Manager, GM.
TXRH Burger King
08.2020 - 09.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma -
Westside High School
Houston, TX06.2020
Skills
- Customer Relationship Managements
- Training New Hires
- Communication Equipment Operation
- Prioritizing Calls
- Processing Orders
- Verbal and Written Communication
- Team Leadership
- Coaching and Mentoring
Play Baseball
I love play baseball with my old teammates, remembering old times that we never forget.
Timeline
Dispatcher
J.R. Plumbing
09.2022 - 10.2022
Cashier, Shift Manager, Assistant Manager, GM.
TXRH Burger King
08.2020 - 09.2022
High School Diploma -
Westside High School
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