Gustavo Delarosa
Pasadena
Summary
Results-driven Retail Banker with strong problem-solving skills and a focus on effective communication. Experienced in training staff and managing transactions, committed to improving operational efficiency and delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Retail Banker
Woodforest National Bank
Pasadena
02.2023 - Current
- Educated clients on financial products and services to facilitate informed decision-making.
- Processed loan applications and gathered documentation to expedite approval.
- Resolved customer complaints promptly to uphold positive banking experiences.
- Assisted customers with inquiries, deposits, withdrawals, and transfers.
- Managed cash drawer accuracy in daily transactions and deposits.
- Collaborated with team members to improve customer service practices and streamline operations.
- Trained new staff on procedures and techniques to ensure effective customer engagement.
- Adhered to security protocols to ensure confidentiality of customer information.
Server
Black Bear Diner
Pasadena
02.2022 - 10.2022
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Trained new servers on restaurant procedures and menu items to enhance team efficiency.
- Maintained cleanliness and organization of tables and dining area.
- Coordinated with kitchen staff to ensure timely food delivery, improving customer satisfaction.
- Processed cash transactions and payments promptly to maintain service flow.
Barista
Starbucks
Pasadena
04.2020 - 03.2022
- Crafted high-quality beverages following standardized recipes and techniques.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Maintained cleanliness and organization in the café environment throughout shifts.
- Operated coffee brewing equipment to consistently prepare a variety of high-quality drinks.
- Collaborated with team members to ensure smooth daily operations and service flow.
- Handled cash transactions accurately while processing orders at the register.
- Trained new baristas on beverage preparation and customer service standards to maintain quality and consistency.
- Monitored inventory levels and restocked supplies to meet demand.
- Prepared and served coffee and espresso drinks in a fast-paced café environment.
- Managed daily morning rush, delivering efficient and calm customer service to enhance customer experience.
Server
Outback Steakhouse
Pasadena
08.2019 - 09.2021
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Assisted in training new servers on restaurant procedures and menu items.
- Maintained cleanliness and organization of tables and dining area.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and processed payments promptly.
Server
Cheddar's Scratch Kitchen
Pasadena
03.2017 - 05.2019
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Assisted in training new servers on restaurant procedures and menu items.
- Maintained cleanliness and organization of tables and dining area.
- Handled cash transactions and processed payments promptly.
- Collaborated with kitchen staff to ensure timely food delivery.
Education
High School Diploma -
Deer Park High School
Deer Park Texas08-2018
Skills
- Loan processing
- Account management
- Financial product knowledge
- Transaction processing
- Cash management
- Compliance adherence
- Sales proficiency
- Relationship management
- Customer service orientation
- Sales support
- Team collaboration
- Detail orientation
- Time management
- Effective communication
- Problem solving
- Excellent communication
- Account management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Retail Banker
Woodforest National Bank
02.2023 - Current
Server
Black Bear Diner
02.2022 - 10.2022
Barista
Starbucks
04.2020 - 03.2022
Server
Outback Steakhouse
08.2019 - 09.2021
Server
Cheddar's Scratch Kitchen
03.2017 - 05.2019
High School Diploma -
Deer Park High School