Jargi Desai
Monmouth Junction,NJ
Summary
Experienced with customer service, financial transactions, and client relationship management. Utilizes knowledge of banking products to offer tailored solutions. Track record of maintaining high accuracy in account management and driving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Retail Banker
TD Bank
Franklin Park, NJ
05.2025 - Current
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Cross-sold credit cards, loans, other bank products and executed wire transfers, stop payments and account transfers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Mentored junior staff, fostering teamwork, collaboration, and professional growth within the branch.
TELLER I
TD BANK
08.2023 - 05.2025
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Cross-sold credit cards, loans and other bank products.
- Handled various accounting transactions.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
UNIVERSAL BANKER
PROVIDENT BANK
04.2022 - 07.2023
- Responsible for daily cash/ check transactions
- Building customer relationships and being responsible for opening accounts and promoting various promotions throughout the quarters
- Assisting the higher chain of commands with daily branch functions, as well as learning various branch functions
- Offer a wide range of banking products and services, including checking and savings accounts, loans, credit cards, and investment options, tailored to individual customer preferences
- Maintain knowledge of industry regulations and bank policies to ensure compliance and mitigate risk
- Participate in ongoing training and professional development to stay updated on banking trends, products, and services.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
SHIFT LEAD
WALGREENS
09.2021 - 03.2022
- Take on a leadership role where we oversee the team, opening and closing procedures, store operations and store inventory
- Performing refunds, other voids and product returns, and cash drops to the safe, and make change available to cash registers as requested
- Responsible for registering all sales on the cash register assigned, keeping records of scanning errors
- Assists with bookkeeping tasks like cash report, cash counts, and ledgers, and bill payments as necessary or requested.
Flooring Sales Specialist
Home Depot
03.2020 - 03.2021
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
Education
High School Diploma -
Bhartiya Vidya Bhavans
Gujarat, IndiaNo Degree - Certified Scrum Master
Scrum Alliance
No Degree - Google- Technical Support Fundamental Certificate
Coursera
No Degree - Google- Foundations of Project Mgmt. Certificate
Coursera
No Degree - Google- Project Initiation Certificate
Coursera
Skills
- Branch operations
- Cash handling
- Credit analysis
- Consumer banking
- Customer education
- Loan processing
- Financial product sales
- Customer financing
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Data entry
- Product knowledge
- Analytical thinking
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Banker
TD Bank
05.2025 - Current
TELLER I
TD BANK
08.2023 - 05.2025
UNIVERSAL BANKER
PROVIDENT BANK
04.2022 - 07.2023
SHIFT LEAD
WALGREENS
09.2021 - 03.2022
Flooring Sales Specialist
Home Depot
03.2020 - 03.2021
High School Diploma -
Bhartiya Vidya Bhavans
No Degree - Certified Scrum Master
Scrum Alliance
No Degree - Google- Technical Support Fundamental Certificate
Coursera
No Degree - Google- Foundations of Project Mgmt. Certificate
Coursera
No Degree - Google- Project Initiation Certificate
Coursera