Gustavo Delgado
United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Liquor industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Mixed-Up Cocktails
04.2024 - Current
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
Service Team Member
Total Wine & More
02.2024 - Current
- Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Enhanced teamwork and communication among colleagues through regular collaboration and support.
- Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
- Adapted quickly to changing priorities and demands throughout shifts, maintaining productivity even under pressure.
- Vast knowledge of Spirits, Beer, and Wine to help customers needs.
Delivery Driver
DoorDash/Uber/Grubhub
04.2021 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Customer Service Representative
CORKED
02.2023 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
AutoCAD Assistant
Murray Company Mechanical Contractors
10.2019 - 07.2020
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Interacted with vendors, contractors and professional service personnel to receive orders, direct activities and communicate instructions.
- Created and updated physical records and digital files to maintain current, accurate, and complaint documentation.
- Worked closely with manager to provide specific assistance for specific aspects of business operations.
- Communicated actively with supervisors, immediately explained issues and teamed on appropriate solutions.
Farmers Market Vendor
Honey Pacifica
04.2018 - 10.2019
- Reconciled inventory and customer orders regularly to monitor product availability.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Attracted customers and generated sales using promotional materials.
- Established and maintained relationships with vendors to provide steady supply of products.
- Trained, coached, and mentored staff to support smooth adoption of new workers.
Education
Associate of Science - Computer Engineering
Long Beach City College
Long Beach, CA04.2026
High School Diploma -
Cabrillo High School
Long Beach, CA06.2014
Skills
- Customer Relations
- Customer Service
- Goal-oriented mindset
- Adaptable Personality
- Product Education
- Effective communicator
- Relationship builder
- Inventory Control
- Conflict resolution techniques
- Sales expertise
- Customer Relationship Building
- Customer Engagement
Certification
California RBS
February 2024 - February 2027
Server ID# - 313450520
Timeline
Brand Ambassador
Mixed-Up Cocktails
04.2024 - Current
Service Team Member
Total Wine & More
02.2024 - Current
Customer Service Representative
CORKED
02.2023 - 09.2023
Delivery Driver
DoorDash/Uber/Grubhub
04.2021 - Current
AutoCAD Assistant
Murray Company Mechanical Contractors
10.2019 - 07.2020
Farmers Market Vendor
Honey Pacifica
04.2018 - 10.2019
Associate of Science - Computer Engineering
Long Beach City College
High School Diploma -
Cabrillo High School
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