Gustavo Ferreira
Dallas,Tx
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Haystack Burgers & Barley
01 2023 - Current
- Oversee daily operations, manage a team of 16 employees, and ensure alignment with company goals.
- Manage the opening and closing procedures for the restaurant, ensuring all operational tasks are completed efficiently and to standard.
- Develop and implement business strategies that increased revenue and reduced costs.
- Enhance customer satisfaction through improved service delivery and effective problem-solving.
- Conduct regular training sessions and performance reviews to support staff development and career growth.
- Create and manage staff schedules to ensure optimal coverage during peak and off-peak hours, reducing labor costs. while maintaining high service standards.
- Handle cash flow and reconcile daily sales, ensuring accuracy in cash handling and deposits. Maintain financial records and manage petty cash.
- Oversee the distribution and management of employee tips, ensuring transparency and fairness in tip pooling and distribution.
Server/Restaurant Waiter
Starwood Cafe
10.2022 - 05.2023
- Oversee the distribution and management of employee tips, ensuring transparency and fairness in tip pooling and distribution.
- Accurately take food and beverage orders from guests.
- Answer questions about the menu, including special items and dietary restrictions.
- Deliver food and drinks to the correct table in a timely manner.
- Ensure orders are complete and meet the guests' expectations.
- Present bills to guests and process payments, including cash and credit card transactions.
- Handle cash and make change accurately.
- Keep tables and dining areas clean and organized.
- Clear and reset tables promptly after guests leave.
Education
Duncanville High School
05.2015
Skills
- Fluent in Spanish
- Carpentry
- Landscaping
- Server
- Restaurant Managment
- Money Handling
Languages
Spanish
Native or Bilingual
Certification
- Food Handlers
- TABC Certified
Timeline
Server/Restaurant Waiter
Starwood Cafe
10.2022 - 05.2023
Restaurant Manager
Haystack Burgers & Barley
01 2023 - Current
Duncanville High School
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