GUSTAVO FLOREZ
Bel Air,MD
Summary
Experienced and self-motivated Case Manager with six+ years of experience in the field, overseeing cases and working with a diverse population. Highly competent communicator skilled in multitasking and effectively communicating with others. Well-educated individual with data integrity and client education talents.
Overview
14
14
years of professional experience
Work History
Home-Study Caseworker
Applied Intellect
Cranberry Township, PA
04.2024 - Current
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
PRS Case Manager
Compass Connection
Washington, DC
11.2021 - Current
- Provide oversight and coordination for all aspects of home study and post release services program, the HS/PRS Case management team
- Identification of community resources, provider, and services available to meet the needs of the community served by the program
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages
- Developed and implemented effective strategies to ensure clients met their goals and objectives
- Collaborated with a multidisciplinary team to ensure best practices were met
- Developed and implemented successful plans for clients to transition into the community.
Case Manager
Board Of Child Care
Baltimore, MD
01.2018 - 11.2021
- Achieved positive client outcomes by developing and implementing comprehensive case management plans
- Enhanced communication between clients and providers through consistent follow-ups and progress updates
- Advocated for client rights when interacting with external agencies or institutions, always ensuring fair treatment
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law
- Participated in regular professional development opportunities to stay current on best practices within the field of case management
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Caseworker
Promesa, Inc
The Bronx, NY
01.2016 - 01.2018
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation
- Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life
- Maintained high level of client confidentiality, following strict guidelines, and recommendations
- Monitored case progress for timely completion and compliance with applicable regulations
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
Mental Health Worker
Phelps Memorial Hospital
Sleepy Hollow, NY
01.2012 - 01.2016
- Enhanced patient well-being by implementing individualized care plans and mental health treatments
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients, leading to improved mental health outcomes
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff
- Assisted in the development of group therapy programs, contributing to a more supportive environment for patients.
Residential Counselor
Catholic Charites
Elmont, NY
01.2011 - 01.2016
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
Education
Bachelor of Arts - Homeland Security
Ashford University
Clinton09-2014
Skills
- Problem-solving abilities
- Effective communication
- Time management
- Conflict resolution
- Follow-up care planning
- Data entry proficiency
- Cultural competence
- Professionalism
- Organizational skills
- Client interaction
- Interpersonal and written communication
Personal Information
Title: Case Manager Specialist
Timeline
Home-Study Caseworker
Applied Intellect
04.2024 - Current
PRS Case Manager
Compass Connection
11.2021 - Current
Case Manager
Board Of Child Care
01.2018 - 11.2021
Caseworker
Promesa, Inc
01.2016 - 01.2018
Mental Health Worker
Phelps Memorial Hospital
01.2012 - 01.2016
Residential Counselor
Catholic Charites
01.2011 - 01.2016
Bachelor of Arts - Homeland Security
Ashford University