Gustavo Garcia Martinez
Katy,TX
Summary
Dedicated Assistant Branch Manager bringing demonstrated success in cultivating account retention and client satisfaction. Ready to contribute 3 years of management experience. Skilled in collaborative teamwork and customer service satisfaction, significantly contributing to business growth and operational excellence. Well-versed in sales, personnel management, accounts management and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Branch Manager
Irrigation Station
04.2021 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Managed critical accounts personally, ensuring high levels of customer satisfaction.
- Oversaw inventory management within the branch, ensuring optimal stock levels were maintained to meet customer demands.
- Directed dispatching, routing, and tracking of 5 fleet vehicles. Improved customer satisfaction with timely and accurate dispatching of orders.
- Performed periodic cycle counts and physical inventory assessments as scheduled by lead inventory staff.
- Enhanced warehouse efficiency with the introduction of innovative storage solutions and layout optimization.
Receiving Associate
Sprinkler Warehouse
10.2020 - 04.2021
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Expedited order processing and customer satisfaction by quickly and accurately placing received items into their designated locations.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Collaborated with purchasing department to resolve any issues with received shipments, ensuring accurate inventory counts.
- Contributed to a clean and organized work environment by consistently maintaining an orderly receiving area free of clutter and debris.
- Provided backup support for other warehouse functions such as order picking and packing, helping to maintain overall productivity during peak times.
Calibration Technician
Pro Machine
04.2019 - 06.2020
- Enhanced calibration accuracy by regularly maintaining and adjusting equipment.
- Conducted thorough diagnostics and repairs to ensure equipment operated at peak performance, enhancing overall reliability.
- Ensured compliance with national and international calibration standards, safeguarding integrity of calibration results.
- Reduced equipment downtime by proactively identifying and addressing calibration issues before they escalated.
Education
High School Diploma -
Langham Creek High School
Houston, TX06-2016
Skills
- Collaborative Team Member
- Customer service
- Team Leadership
- Operations management
- Business Growth Initiatives
- Sales
- Account management
- Cash handling
- Cycle Counts
- Supplier Returns
- Credit Memos
- Receiving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Branch Manager
Irrigation Station
04.2021 - Current
Receiving Associate
Sprinkler Warehouse
10.2020 - 04.2021
Calibration Technician
Pro Machine
04.2019 - 06.2020
High School Diploma -
Langham Creek High School
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