Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Barista
Gustavo Gonzalez

Gustavo Gonzalez

Brownsville,TX

Summary

Proven team player with a talent for enhancing customer satisfaction, demonstrated through a initiative Nerve Coffee that drove seasonal sales. in inventory management exceptional customer service, My background a blend of hard soft skills vital for dynamic retail environments. Ach notable improvements in collaboration and engagement.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Nerve Coffee
800 N Expressway 77/83, Brownsville, TX 78520
11.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Sales Associate

Dallas Cowboys Pro Shop
2370 N Expressway, Brownsville, TX 78521
08.2022 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Front of House Team Member

Chick-fil-A
3385 Boca Chica Blvd, Brownsville, TX 78521
04.2021 - 05.2022
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
  • Supported overall team goals by assisting other staff members during peak hours as needed.

Education

Bachelor of Science - Biomedical Sciences

The University of Texas Rio Grande Valley
Edinburg, TX
06-2026

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Opening and closing duties
  • Exceptional customer service
  • Cleanliness
  • Decision-making
  • Cash register operation
  • Inventory management
  • Performance improvement

Certification

  • First Aid/CPR/AED Certification - American Red Cross.
  • Safe Food Handling Certificate - National Restaurant Association.
  • Data Analysis & Interpretation Skills Certificate – Coursera or edX platforms offer various courses by accredited institutions.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Barista

Nerve Coffee
11.2022 - Current

Sales Associate

Dallas Cowboys Pro Shop
08.2022 - 10.2022

Front of House Team Member

Chick-fil-A
04.2021 - 05.2022

Bachelor of Science - Biomedical Sciences

The University of Texas Rio Grande Valley
Gustavo Gonzalez