Gustavo Guarin
Newark,NJ
Summary
Forward-thinking Manager with over 26 years of comprehensive airline experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Highly adaptable to various operational challenges. Polished in evaluating employee performance and overseeing key projects.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager Station Operations Center - EWR
UNITED AIRLINES
Newark, NJ
11.2022 - Current
- Oversaw the handling of irregular operations, ensuring effective resolution.
- Coordinated with Air Traffic Systems to oversee ATC initiatives.
- Provided clear instructions to mitigate LTD risks.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Managed risk by developing and implementing effective risk management strategies.
- Conducted performance reviews for team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Coached, mentored and trained team members in order to improve their job performance.
Manager Operations Control - EWR
United Airlines
Newark, NJ
11.2019 - 11.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Managed a specific zone at Newark International Airport, coordinating flight activity with departments including catering, fueling, ramp, customer service, flight operations, and maintenance.
- Managed gate operations for flight activities, ensuring smooth and timely departures.
- Coordinated emergency response drills to handle flight irregularities efficiently.
Airport Operations Supervisor - PHL
United Airlines
Philadelphia, PA
05.2019 - 11.2019
- Audited and recorded environmental data as the Environmental Coordinator at PHL.
- Supervised, coached, and counseled employees in both above and below wing operations.
- Facilitated seamless operations by coordinating between customer service and ramp service teams.
- Led above-the-wing training and new hire orientation, ensuring seamless integration of new staff.
Airport Operations Supervisor - EWR
United Airlines
Newark, NJ
11.2015 - 05.2019
- Oversaw a specific zone at Newark International Airport, facilitating communication of flight activity with departments such as catering, fueling, ramp, customer service, flight operations, and maintenance.
- Monitored and assigned delay codes to ensure accurate tracking of flight delays.
- Collaborated with customer service and Ramp Service supervisors to ensure smooth airport operations.
Airport Operations Manager- Gate Control - IAH
United Airlines
Houston, TX
04.2013 - 11.2015
- Led Zone Control Supervisors to maintain seamless gate operations.
- Coordinated gate assignments to maximize efficiency and prevent flight delays.
- Managed irregular operations and ensured availability of open gates for flights with irregularities.
- Conducted performance reviews for zone supervisors, fostering continuous improvement.
Zone Control Supervisor -ORD
United Airlines
Chicago, IL
06.2012 - 04.2013
- Communicated flight activity details with various departments, including catering, fueling, ramp, customer service, flight operations, and maintenance, ensuring smooth operations in designated zones at O'Hare International Airport.
- Tracked and assigned delay codes, maintaining accurate records and ensuring timely communication with relevant departments.
- Managed gate operations to ensure efficient and timely aircraft arrivals and departures.
Aircraft Fleet Routing Manager - WHQ
United Airlines
Chicago, IL
05.2008 - 05.2012
- Ensured FAA-mandated maintenance checks, both routine and non-routine, were completed and assigned under router control.
- Collaborated with Operation Managers to ensure all flights had assigned aircraft, maintaining the integrity of flight schedules.
- Managed aircraft swaps to support station needs and avoid operational delays.
- Monitored MEL items restricting aircraft operations and executed strategic aircraft swaps to ensure compliance.
Customer Service Supervisor - IAD
United Airlines
Dulles, VA
04.2006 - 05.2008
- Managed a team of 300 Customer Service Representatives to ensure high levels of customer satisfaction.
- Facilitated the introduction of new check-in lobby designs, improving customer experience and staff efficiency.
- Optimized customer interactions at both service centers and ticket counters.
- Implemented employee recognition programs and conducted performance appraisals.
- Undertook training focused on continuous improvement and labor relations.
Flight Operations Crew Scheduling - WHQ
United Airlines
Chicago, IL
04.2005 - 04.2006
- Assigned pilot schedules in compliance with ALPA, FAA, and Company regulations.
- Monitored over-duty pilot identifications to prevent FAA violations.
- Oversaw operational irregularities to ensure recovery of operations and accurate pilot pay.
Weight and Balance Load Planner - WHQ
United Airlines
Chica, IL
01.2005 - 04.2005
- Utilized a computerized Load Planning System to ensure accurate weight and balance calculations.
- Operated a computerized Load Planning System to optimize aircraft weight distribution.
- Trained international stations on the implementation of a new system.
- Collaborated in the deployment of a new Weight and Balance system, streamlining processes.
Station Operations Controller - PHL
United Airlines
Philad, PA
04.2001 - 01.2005
- Ensured correct flight times and fuel data were entered in coordination with Flight Dispatchers.
- Maintained precise departure schedules by updating FLIFO information as needed.
- Managed and developed a comprehensive Gate Plot for all aircraft.
- Ensured accurate weight and balance for all United flights at the station, coordinating with Chicago Dispatch to mitigate any issues.
- Generated and distributed detailed flight plans and weather documentation for all scheduled flights.
Customer Service Representative - PHL
United Airlines
Philadelphia, PA
08.1998 - 04.2001
- Handled customer concerns and requests to ensure satisfaction.
- Checked in passengers efficiently, ensuring a smooth boarding process.
- Provided excellent customer service, enhancing passenger satisfaction.
- Led a team of customer service representatives, ensuring high-quality service and team performance.
Education
High School Diploma -
Hempfield High School
Landisville, PA05-1997
Skills
- Decision-making
- Complex Problem-solving
- Task delegation
- Stakeholder management
- Coaching and mentoring
- Workforce management
- Goal setting
- Cross-functional teamwork
- Recruiting and interviewing
- Staff management
- Staff training and development
- Regulatory compliance
- Team leadership
- Performance management
- Relationship building
- Performance evaluations
- Verbal and written communication
- Conflict resolution
- Emergency response
- Customer service
Certification
- FAA Aircraft Dispatcher Certificate
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Limited
German
Elementary
Timeline
Manager Station Operations Center - EWR
UNITED AIRLINES
11.2022 - Current
Manager Operations Control - EWR
United Airlines
11.2019 - 11.2022
Airport Operations Supervisor - PHL
United Airlines
05.2019 - 11.2019
Airport Operations Supervisor - EWR
United Airlines
11.2015 - 05.2019
Airport Operations Manager- Gate Control - IAH
United Airlines
04.2013 - 11.2015
Zone Control Supervisor -ORD
United Airlines
06.2012 - 04.2013
Aircraft Fleet Routing Manager - WHQ
United Airlines
05.2008 - 05.2012
Customer Service Supervisor - IAD
United Airlines
04.2006 - 05.2008
Flight Operations Crew Scheduling - WHQ
United Airlines
04.2005 - 04.2006
Weight and Balance Load Planner - WHQ
United Airlines
01.2005 - 04.2005
Station Operations Controller - PHL
United Airlines
04.2001 - 01.2005
Customer Service Representative - PHL
United Airlines
08.1998 - 04.2001
High School Diploma -
Hempfield High School
Similar Profiles
Pamela SchepisPamela Schepis
Customer Service Representative at United Airlines/Continental AirlinesCustomer Service Representative at United Airlines/Continental Airlines
Nilda TrujilloNilda Trujillo
International Flight Attendant at Continental Airlines/United AirlinesInternational Flight Attendant at Continental Airlines/United Airlines
Lori ColemanLori Coleman
International Flight Attendant at United AirlinesInternational Flight Attendant at United Airlines