Gustavo Guillen
Denver,CO
Summary
Proven leader and efficient problem-solver, adept in teamwork and collaboration, significantly enhanced Chipotle Mexican Grill's service quality by implementing strategies that improved customer satisfaction ratings. Skilled in inventory tracking and fostering a culture of safety and excellence, consistently exceeding performance expectations.
Overview
11
11
years of professional experience
Work History
Apprentice
Chipotle Mexican Grill
02.2023 - Current
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Coordinated with subcontractors and other stakeholders to complete projects on time.
Service Manager
Chipotle Mexican Grill
03.2014 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Analyzed service reports to identify areas of improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Implemented strategies to increase customer service satisfaction ratings.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Americas High School
El Paso, TX06-2012
Skills
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Safety awareness
- Customer Service
- Attention to Detail
- Safety understanding
- Work Prioritization
- Finish work
- Equipment Operation
- Heavy Lifting
- Inventory Tracking
- Supply Stocking and Storage
- Multitasking
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Apprentice
Chipotle Mexican Grill
02.2023 - Current
Service Manager
Chipotle Mexican Grill
03.2014 - Current
High School Diploma -
Americas High School
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