Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
Volcom
Costa Mesa, CA
2021.11 - 2024.08
Oversight of service vendors, keeping of records.
Performing regular maintenance and any miscellaneous or additional duties as directed by upper management.
Lifting and carrying up to 50 pounds of equipment to install in various sites.
Organize and lead projects in a timely manner.
Attend weekly meetings with department manager and vice president to review updates on projects and status of sites
Tech Support Intern
Volcom
Irvine, CA
2021.02 - 2021.11
Assisted senior IT staff with performing troubleshooting downed network assignments.
Investigated software issues and proposed resolutions.
Received and prioritized support requests to maximize resource utilization.
Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.
Installed wiring, cabling and devices to establish, repair and improve network operations.
Warehouse Associate
Volcom
Irvine, CA
2020.11 - 2021.10
Tracked inventory, conducted cycle counts and audits, and resolved issues to maintain accurate records.
Monitored work areas for cleanliness and functionality, and removed obstacles to promote a safe work environment.
Picked and prepared numerous daily shipments in a large warehouse environment to facilitate customer order fulfillment.
Lifted heavy equipment and organized sections in a timely manner.
Server
Medieval Times Dinner & Tournament
Buena Park, CA
2016.09 - 2020.03
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Education
Google IT Support Professional Certificate - Information Technology
Coursera
Online
03.2021
High School Diploma -
La Serna High School
Whittier, CA
2011-06
Skills
Customer service
Hardware diagnostics
Technical troubleshooting
Computer maintenance
Hardware and Peripherals
Timeline
IT Support Specialist
Volcom
2021.11 - 2024.08
Tech Support Intern
Volcom
2021.02 - 2021.11
Warehouse Associate
Volcom
2020.11 - 2021.10
Server
Medieval Times Dinner & Tournament
2016.09 - 2020.03
Google IT Support Professional Certificate - Information Technology
Coursera
High School Diploma -
La Serna High School
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