Gustavo Hernandez
Hau'ula,HI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
Volcom
Costa Mesa, CA
11.2021 - 08.2024
- Oversight of service vendors, keeping of records.
- Performing regular maintenance and any miscellaneous or additional duties as directed by upper management.
- Lifting and carrying up to 50 pounds of equipment to install in various sites.
- Organize and lead projects in a timely manner.
- Attend weekly meetings with department manager and vice president to review updates on projects and status of sites
Tech Support Intern
Volcom
Irvine, CA
02.2021 - 11.2021
- Assisted senior IT staff with performing troubleshooting downed network assignments.
- Investigated software issues and proposed resolutions.
- Received and prioritized support requests to maximize resource utilization.
- Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
Warehouse Associate
Volcom
Irvine, CA
11.2020 - 10.2021
- Tracked inventory, conducted cycle counts and audits, and resolved issues to maintain accurate records.
- Monitored work areas for cleanliness and functionality, and removed obstacles to promote a safe work environment.
- Picked and prepared numerous daily shipments in a large warehouse environment to facilitate customer order fulfillment.
- Lifted heavy equipment and organized sections in a timely manner.
Server
Medieval Times Dinner & Tournament
Buena Park, CA
09.2016 - 03.2020
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Education
Google IT Support Professional Certificate - Information Technology
Coursera
Online03.2021
High School Diploma -
La Serna High School
Whittier, CA06-2011
Skills
- Customer service
- Hardware diagnostics
- Technical troubleshooting
- Computer maintenance
- Hardware and Peripherals
Timeline
IT Support Specialist
Volcom
11.2021 - 08.2024
Tech Support Intern
Volcom
02.2021 - 11.2021
Warehouse Associate
Volcom
11.2020 - 10.2021
Server
Medieval Times Dinner & Tournament
09.2016 - 03.2020
Google IT Support Professional Certificate - Information Technology
Coursera
High School Diploma -
La Serna High School
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