Gustavo Herrera
Jersey Mike's Subs
Fountain,CO
11
years of professional experience
Professional food service worker with hands-on experience in deli operations, including food preparation, customer service, and inventory management. Known for strong focus on teamwork and achieving results, reliable with flexibility to adapt to changing needs. Skilled in slicing meats and cheeses, maintaining cleanliness, and providing exceptional customer interactions. Positive attitude and ability to thrive in fast-paced environments ensure effective collaboration and satisfaction.
Work History
Deli Clerk
7 Months- Provided exceptional customer service by accurately taking and processing sandwich orders.
- Assisted in daily food preparation, ensuring freshness and quality of ingredients.
- Operated slicing equipment safely while preparing meats and cheeses for customer orders.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Implemented inventory checks to ensure stock levels met demand while minimizing waste.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Resolved customer inquiries and complaints professionally, fostering a positive dining experience.
- Greeted customers at counter to fulfill requests and answer questions.
Store Manager
3 Years 3 Months- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Enhanced customer service protocols, improving client satisfaction and retention rates.
- Analyzed sales data to identify trends, informing strategic decision-making for promotions.
- Executed marketing initiatives to drive traffic and increase overall store revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Budtender
1 Year- Educated customers on product offerings and consumption methods.
- Assisted in inventory management, ensuring product availability and quality.
- Maintained compliance with state regulations regarding cannabis sales and safety.
- Provided personalized recommendations based on customer preferences and needs.
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
Chauffeur
9 Months- Transported clients safely and efficiently to various destinations, ensuring timely arrivals.
- Maintained vehicle cleanliness and functionality through regular inspections and routine maintenance checks.
- Navigated routes using GPS systems, optimizing travel time while adhering to traffic laws.
- Provided exceptional customer service, addressing client inquiries and accommodating special requests promptly.
- Monitored fuel levels and reported discrepancies, contributing to cost-effective operations and resource management.
- Coordinated schedules with dispatch to ensure seamless service delivery across multiple bookings daily.
- Implemented safety practices during transportation, reducing incident reports and improving overall ride quality.
- Vacuumed, cleaned and sanitized vehicles between customers.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Coordinated airport transfers seamlessly between terminals while maintaining strong communication with clients during travel transitions.
- Achieved high levels of client retention through consistent professionalism, discretion, and dedication to quality service.
Receptionist
1 Year 11 Months- Greeted and assisted visitors, ensuring a welcoming environment and efficient check-in process.
- Managed multi-line phone system, directing calls to appropriate departments promptly.
- Scheduled appointments for staff, optimizing calendar efficiency and availability.
- Maintained accurate records of visitor interactions and office communications.
- Supported administrative tasks, including filing, data entry, and document preparation.
- Collaborated with team members to improve front desk procedures and enhance customer service experiences.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Associate of Arts
GED
Skills
- Customer service
- Safe food handling
- Menu memorization
- Heavy lifting
- Strict Compliance & Vault Procedures
- Store Security & Discretion
- Product & Market Expertise
Timeline
Deli Clerk
Jersey Mike's Subs
01.2026 - 08.2026Read More
Store Manager
The Green Solution
01.2022 - 04.2025Read More
Budtender
The Green Solution
01.2021 - 01.2022Read More
Chauffeur
Epic Express Limo
04.2019 - 01.2020Read More
Receptionist
Iron Mountain Hot Springs
02.2016 - 01.2018Read More
Colorado Mountain College
Associate of Arts
Read More
Coal Ridge High School
GED
Read More