Gustavo Macias
Palm Springs,CA
Summary
Talented Dental Assistant with 7 years of experience working with dental staff to treat patients. Skilled at taking dental x-rays, preparing dental impressions and assisting dental hygienists and dentists. Expert at creating and maintaining clean and sterile environments.
Also, a very enthusiastic attendant with unmatched parking fee collection skills. Assigned and verified tickets to guests upon arrival and retrieval before processing payment receipts. Charming individual with great customer service expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Orthodontic Dental Assistant
Pacific Dental Services
05.2022 - Current
- Assisted orthodontists in performing complex treatments, ensuring precise execution of tasks and high-quality results.
- Prepared dental equipment and materials for orthodontic procedures, ensuring optimal readiness for efficient appointments.
- Educated patients on proper oral hygiene practices to maintain healthy teeth during orthodontic treatment phases.
- Improved patient comfort by providing clear explanations and thorough instructions during orthodontic procedures.
- Familiar with making perfect essix retainers, panoramic and ceph x-rays, iTero, impressions, & spark and aligners.
Orthodontic Dental Assistant
Dental Del Valle
11.2020 - 03.2021
- Assisted orthodontists in performing complex treatments, ensuring precise execution of tasks and high-quality results.
- Improved patient comfort by providing clear explanations and thorough instructions during orthodontic procedures.
- Upheld strict privacy protocols when handling sensitive patient information as per HIPAA regulations.
- Identified opportunities for improvement within office workflow, providing suggestions for process enhancements that resulted in increased efficiency.
Valet Supervisor
Agua Caliente Casino Resort & Spa
05.2019 - 07.2020
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
Delivery Associate
Martin Auto Color
11.2018 - 10.2019
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Lead Lot Attendant
Enterprise Rent-A-Car
01.2018 - 05.2019
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Dental Assistant
Gentle Dental
01.2017 - 05.2018
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Dental Assistant
Western Dental & Orthodontics
09.2015 - 04.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Associate of Arts - Dental Assisting
Kaplan College
Palm Springs, CA06.2015
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Goal-Oriented
- Outgoing Personality
- Orthodontic archwire changes
- Orthodontic bonding
- Orthodontic debonding
- Orthodontic emergencies
- Orthodontic patient satisfaction
- Orthodontic instrument knowledge
- Retainer fabrication
- Oral Impressions
Certification
- Certified Dental Assistant
- CPR
- Pits and fissures
- Radiation certified
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Orthodontic Dental Assistant
Pacific Dental Services
05.2022 - Current
Orthodontic Dental Assistant
Dental Del Valle
11.2020 - 03.2021
Valet Supervisor
Agua Caliente Casino Resort & Spa
05.2019 - 07.2020
Delivery Associate
Martin Auto Color
11.2018 - 10.2019
Lead Lot Attendant
Enterprise Rent-A-Car
01.2018 - 05.2019
Dental Assistant
Gentle Dental
01.2017 - 05.2018
Dental Assistant
Western Dental & Orthodontics
09.2015 - 04.2018
Associate of Arts - Dental Assisting
Kaplan College
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