Gustavo Mendez
San Diego,CA
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Donor Operations Supervisor/Trainer
San Diego Blood Bank
San Diego, CA
06.2019 - Current
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Consulted with managers to discuss employee performance, equipment, and work schedules.
- Attended marketing and site budgeting meetings with manager to provide ideas to increase donor population and decrease expenses by 5% within a fiscal year
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports for administrators on validation process of over 120+ new Trima apheresis and HemoFlow 400xs machines
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained 30+ new employees, trainers, and supervisors on proper job functions and company policies and procedures.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Coordinated with other supervisors, combining group efforts to achieve goals
Sortation Associate
Amazon
San Diego, CA
11.2018 - 01.2019
- Maintained accuracy and speed in sorting packages according to size, weight, and destination
- Performed regular maintenance tasks on sorting equipment as instructed
- Loaded and unloaded trucks with heavy lifting equipment as needed
- Collaborated with other team members to ensure efficient workflow of packages through the process line
Private Security
Elite Show Services Inc
San Diego, CA
09.2017 - 01.2019
- Developed and implemented security policies and procedures for clients
- Coordinated with local law enforcement agencies to ensure the safety of clients' properties
- Inspected premises regularly to detect any signs of intrusion or tampering with equipment
- Prepared detailed reports outlining security issues found during investigations or inspections
Education
Certified Phlebotomy Technician -
Grossmont Health Occupation Center
05.2018
High School Diploma -
University City High School
06.2017
Skills
- Fluent In English And Spanish
- Improving customer experience
- Proactive, flexible, and positive attitude
- Listen to and integrate criticism from coworkers and managers to strengthen personal deficits and weaknesses wherever possible
- Leadership experience, being able to adapt to arising situations and being able to develop solutions to problems
- Delegation
- Employee Development
- Performance Monitoring
Certification
- CPT 1 License, CPT02014618
- NHA Certification, C9AGT8Q9
- BLS Certified
Timeline
Donor Operations Supervisor/Trainer
San Diego Blood Bank
06.2019 - Current
Sortation Associate
Amazon
11.2018 - 01.2019
Private Security
Elite Show Services Inc
09.2017 - 01.2019
Certified Phlebotomy Technician -
Grossmont Health Occupation Center
High School Diploma -
University City High School
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