Gustavo Mota
Aurora,CO
Summary
Dynamic training director with a strong background in leadership development and team management. Expertise in designing and implementing training programs that elevate service standards and boost employee engagement. Ready to drive organizational success through strategic talent development. Expert in interviewing and hiring good candidates and onboarding them based on company needs.
Overview
6
6
years of professional experience
Work History
Director of Training
Chick-fil-A
Aurora, Colorado
01.2026 - Current
- Developed training programs for team members to enhance service quality.
- Coordinated training sessions and workshops for new employees across locations.
- Mentored staff to improve customer interaction and operational efficiency.
- Collaborated with management to identify training needs within the organization.
- Facilitated ongoing education on company values and customer service standards.
- Partnered with management to devise individualized development plans and staff group trainings to fill current and expected training needs.
- Developed and implemented effective onboarding programs for new hires.
- Managed onboarding software to track progress and documentation for new hires.
- Created orientation materials that reflect company culture and values effectively.
Shift Leader
Chick-fil-A
Aurora, Colorado
08.2025 - Current
- Supervised team operations during peak service hours.
- Trained new staff on customer service standards and procedures.
- Implemented health and safety protocols to maintain a clean environment.
Area Leader
Chic-Fil-A
Santa Ana, California
03.2023 - 05.2025
- Oversaw daily operations and workflow of team members in fast-paced environment.
- Trained new employees on company standards and operational procedures.
- Facilitated team meetings to discuss goals, challenges, and solutions.
Frozen, Dairy, and Meat Associate
Target
Fullerton, California
03.2022 - 02.2023
General Merchandiser
Target
Tustin, California
12.2020 - 03.2022
- Stocked shelves and arranged product displays to attract customer attention.
- Guided customers in locating products, enhancing their shopping experience.
- Ensured cleanliness and order on sales floor, creating a welcoming environment.
Education
High School Diploma -
Richland High School
Orange, CA05-2021
Skills
- Training program design
- Employee training
- Hiring & Onboarding
- I-9 Verification
- Team leadership
- Team management
- Leadership development
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Director of Training
Chick-fil-A
01.2026 - Current
Shift Leader
Chick-fil-A
08.2025 - Current
Area Leader
Chic-Fil-A
03.2023 - 05.2025
Frozen, Dairy, and Meat Associate
Target
03.2022 - 02.2023
General Merchandiser
Target
12.2020 - 03.2022
High School Diploma -
Richland High School