Gustavo Rivera
N Miami Beach,Florida
Summary
Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Overview
8
8
years of professional experience
Work History
Bell Attendant
Towne Park, Sheraton Miami Airport
07.2023 - Current
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Line Cook Trainer
Hotel Patio Andaluz
04.2015 - 10.2020
- Trained cooks to maintain clean, organized and sanitary workstations.
- Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.
- Cooked same meals over and over during shifts with exact quality results.
- Coordinated group training to share kitchen procedure changes.
- Supported management strategies to build cooperative and skilled kitchen team.
Education
No Degree - International Business Management
Universidad De Las Americas
Quito, Ecuador09.2017
Associate of Arts - Culinary Arts
Internacional ITI
Quito, Ecuador08.2015
Skills
- Conflict Resolution
- Business Operations
- Materials Storage
- Professional Presentation
- Safety Policies and Procedures
- Client Support
Languages
Spanish
Native or Bilingual
Timeline
Bell Attendant
Towne Park, Sheraton Miami Airport
07.2023 - Current
Line Cook Trainer
Hotel Patio Andaluz
04.2015 - 10.2020
No Degree - International Business Management
Universidad De Las Americas
Associate of Arts - Culinary Arts
Internacional ITI
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