Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Gustavo Rivera

Gustavo Rivera

N Miami Beach

Summary

Professional hospitality worker with experience in guest services and logistical support. Strong focus on team collaboration, ensuring seamless operations, and adapting to changing needs. Skilled in communication, problem-solving, and providing exceptional customer service. Reliable and prepared to contribute positively to every guest's experience.

Overview

11
11
years of professional experience

Work History

Bell Attendant

Towne Park, Sheraton Miami Airport
07.2023 - Current
  • Explained important features of guest rooms to travelers.
  • Escorted guests to assigned rooms and transported luggage.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Escorted guests to and from rooms and assisted with baggage.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.

Line Cook Trainer

Hotel Patio Andaluz
04.2015 - 10.2020
  • Trained cooks to maintain clean, organized and sanitary workstations.
  • Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.
  • Cooked same meals over and over during shifts with exact quality results.
  • Coordinated group training to share kitchen procedure changes.
  • Supported management strategies to build cooperative and skilled kitchen team.

Education

GED -

Miami Dade College
Miami, FL
02-2024

No Degree - International Business Management

Universidad De Las Americas
09.2017

Associate of Arts - Culinary Arts

Internacional ITI
08.2015

Skills

  • Conflict Resolution
  • Business Operations
  • Materials Storage
  • Professional Presentation
  • Safety Policies and Procedures
  • Client Support

Accomplishments

  • Took on new duties and responsibilities when asked by management and finished tasks on time, resulting in a pay increase and job promotion.

Languages

Spanish
Native or Bilingual

Timeline

Bell Attendant

Towne Park, Sheraton Miami Airport
07.2023 - Current

Line Cook Trainer

Hotel Patio Andaluz
04.2015 - 10.2020

No Degree - International Business Management

Universidad De Las Americas

Associate of Arts - Culinary Arts

Internacional ITI

GED -

Miami Dade College

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