Gustavo Rodriguez
Hillsborough,NJ
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 20 years of management performance.
Overview
21
21
years of professional experience
Work History
Service Area Manager
Wegmans Food Markets, Inc
New Jersey
01.2016 - Current
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
Front End Manager
Wegmans Food Markets, Inc
New Jersey
12.2013 - 01.2016
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Increased sales revenue through strategic product placement and enticing visual merchandising displays.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Deli Manager
Wegmans Food Markets, Inc
New Jersey
04.2011 - 12.2013
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
Bakery Manager
Wegmans Food Markets, Inc
New Jersey
01.2009 - 04.2011
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Developed and maintained strong relationships with suppliers to ensure timely delivery of raw materials.
- Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
Produce Manager
Wegmans Food Markets, Inc
New Jersey
05.2008 - 01.2009
- Improved produce department efficiency by implementing streamlined inventory management processes.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Collaborated with suppliers to ensure timely deliveries, maintaining a well-stocked produce section.
Overnight Grocery Manager
Wegmans Food Markets, Inc
New Jersey
01.2008 - 05.2008
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Streamlined store operations for more effective staff scheduling and task allocation.
- Improved overall sales by identifying market trends and optimizing product selection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
Produce Manager
Wegmans Food Markets, Inc
New Jersey
05.2007 - 01.2008
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Coached and mentored new team members.
- Maintained produce area and kept produce storage area clean and sanitary.
Front End Manager
Wegmans Food Markets, Inc
New Jersey
06.2004 - 05.2007
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
Assistant Front End Manager
Wegmans Food Markets, Inc
New Jersey
05.2004 - 06.2004
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
Service Team Leader
Wegmans Food Markets, Inc
New Jersey
10.2003 - 05.2004
- Improved customer satisfaction by implementing efficient service strategies and streamlining team workflows.
- Enhanced team productivity by providing continuous feedback and coaching on performance and goals.
- Reduced employee turnover by creating a positive work environment and addressing staff issues promptly.
- Achieved high levels of customer satisfaction through effective communication, problem-solving, and leadership skills.
- Managed scheduling of staff shifts to ensure adequate coverage during peak hours while minimizing labor costs.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Front End Coordinator
Wegmans Food Markets, Inc
New Jersey
09.2003 - 10.2003
- Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
- Streamlined checkout processes for faster transactions and reduced wait times.
- Reduced cashier errors by implementing comprehensive training programs and providing ongoing support.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Bachelor Of Fine Arts - Ceramics
Montclair State University
Montclair, NJSkills
- Relationship building and management
- Operations Management
- Business development and planning
- Order Management
- Process Improvement
- Employee Scheduling
- Performance Management
- Cross-Functional Collaboration
- Team Development
- Operations
- Staff Training and Development
- Recruitment and hiring
- Customer Relationship Management
Timeline
Service Area Manager
Wegmans Food Markets, Inc
01.2016 - Current
Front End Manager
Wegmans Food Markets, Inc
12.2013 - 01.2016
Deli Manager
Wegmans Food Markets, Inc
04.2011 - 12.2013
Bakery Manager
Wegmans Food Markets, Inc
01.2009 - 04.2011
Produce Manager
Wegmans Food Markets, Inc
05.2008 - 01.2009
Overnight Grocery Manager
Wegmans Food Markets, Inc
01.2008 - 05.2008
Produce Manager
Wegmans Food Markets, Inc
05.2007 - 01.2008
Front End Manager
Wegmans Food Markets, Inc
06.2004 - 05.2007
Assistant Front End Manager
Wegmans Food Markets, Inc
05.2004 - 06.2004
Service Team Leader
Wegmans Food Markets, Inc
10.2003 - 05.2004
Front End Coordinator
Wegmans Food Markets, Inc
09.2003 - 10.2003
Bachelor Of Fine Arts - Ceramics
Montclair State University