Gustavo Valencia
McFarland,CA
Summary
Hardworking Automotive Technician with 4 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Automotive Technician
Toyota Of Tri-cities
11.2019 - 07.2023
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Maintained accurate records of time and materials required to perform repairs and service.
- Completed customer orders and warranty services according to manufacturer specifications.
- Investigated customer complaints to identify cause of malfunctions.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Ticket Agent
Greyhound
08.2018 - 05.2019
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
Education
Associate of Applied Science - Automotive Technology
Columbia Basin College
Pasco, WA06.2021
Skills
- Hand and Power Tools
- Relaying Complex Information
- Scheduled Services
- Quality Assurance
- Safety Awareness
- Hardworking and Dedicated
Certification
- Certified maintenance technician, Toyota - since 2020
Timeline
Automotive Technician
Toyota Of Tri-cities
11.2019 - 07.2023
Ticket Agent
Greyhound
08.2018 - 05.2019
Associate of Applied Science - Automotive Technology
Columbia Basin College
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