Gustavo Villalon

Managed internet and showroom leads, guiding customers through the full vehicle purchase process from consultation to delivery while consistently meeting sales and CSI goals. Provided F&I relief support during peak periods, processing Outside Finance (OSF) and cash transactions with accuracy and efficiency. Reviewed buyer documentation, ensured compliance with dealership and regulatory standards, finalized contracts, and coordinated funding to deliver a seamless and transparent customer experience.

Enforced local, state, and federal laws while conducting fatal crash investigations, including scene analysis, evidence collection, and detailed reporting to support criminal and civil proceedings. Executed high-risk arrest and search warrants, demonstrating strong leadership, sound judgment, and effective decision-making in high-pressure environments.

Automotive Sales Consultant / CFS Trainee

Managed high-volume internet and showroom leads, guiding customers through the complete vehicle purchasing process from initial consultation to delivery. Consistently built rapport, identified customer needs, and delivered tailored product presentations to drive sales performance and customer satisfaction. Selected to participate in Customer Financial Services (CFS) training through AutoNation University, gaining hands-on knowledge in deal structuring, lender communication, compliance standards, and presentation of finance and protection products. Collaborated closely with sales and finance teams to ensure smooth transactions, regulatory accuracy, and increased backend profitability.