Gustavo Omar Lira Duran
San Bernardino,CA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
15
15
years of professional experience
Work History
Operational Manager
FedEx
Bloomington, CA
05.2022 - Current
- Developed and implemented operational policies and procedures to meet organizational objectives.
- Ensured compliance with safety regulations, industry standards and government laws.
- Managed the daily operations of a team of 20 employees.
- Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
- Organized workflow by assigning responsibilities to departments and teams and individuals.
- Provided leadership support during times of change or crisis management situations.
Insurance Sales Agent
Marisol's Insurance Services
San Bernardino, CA
09.2021 - 05.2022
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Exceeded company sales goals for new policies.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Followed up with customers to check on changing needs and propose new offerings.
- Wrote policies, finalized documents and filed paperwork.
Sales Representative
T-Mobile
Ontario, CA
8/15/19 - 09.2021
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Improved overall customer purchasing experiences to promote steady revenue.
- Exceeded monthly sales goals
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
Maintenance Manager
Brite Spots General Service
Temple City, CA
02.2010 - 02.2015
- Maintained clear and safe workspace areas to meet OSHA standards.
- Identified problems during daily work inspections and addressed concerns.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Diagnosed and repaired mechanical issues according to industry standards.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Cleaned vents and replaced filters to verify proper air flow.
Assistant Store Manager
Jack in the Box
Ontario, CA
6/5/15 - 7/19/19
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Verified orders and bagged items for easy transport.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Cleaned food preparation areas, cooking surfaces and utensils.
- Assisted management with monthly inventory control and weekly stock ordering.
Education
High School Diploma -
Rosemead High School
Rosemead, CA05.2008
Skills
- Leadership Skills
- General Repair
- Time Management
- Problem-Solving
- Equipment Knowledge
- Superb Customer Service
- Administrative Skills
- Knowledge on Carpentry, Repair, and General Labor
- Technician Skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Reference
Gustavo Lira-818-422-2074
Marisol Alvarez- 909-868-7258
Maribel Bonilla- 909-743-0050
Timeline
Operational Manager
FedEx
05.2022 - Current
Insurance Sales Agent
Marisol's Insurance Services
09.2021 - 05.2022
Maintenance Manager
Brite Spots General Service
02.2010 - 02.2015
Sales Representative
T-Mobile
8/15/19 - 09.2021
Assistant Store Manager
Jack in the Box
6/5/15 - 7/19/19
High School Diploma -
Rosemead High School