Guthrie Albertson
San Diego,CA
Summary
IT Professional with extensive hands-on experience in customer service and hardware troubleshooting. Demonstrated success in independently managing site-wide projects while ensuring exceptional service delivery. Expertise in crisis management and excecutive support enhances IT operations and fosters strong departmental relationships.
Overview
8
8
years of professional experience
Work History
IT Technician
Globus Medical
San Diego, USA
04.2024 - 05.2025
- Delivered exceptional face-to-face customer support for large medical devices company.
- Resolved hardware and software issues for employees efficiently.
- Fostered positive relationships with IT department through effective communication.
- Independently managed numerous site-wide projects, including printer refresh and network integration.
- Acted as sole IT support specialist for site exceeding 150 personnel during integration efforts.
Technical Delegate
Professional Volleyball Federation
San Diego, USA
02.2024 - 09.2024
- Ensured seamless setup and operation of event infrastructure, including routers, access points, and computers.
- Conducted comprehensive tests to verify functionality of all system components.
- Acted as primary contact for troubleshooting in-game hardware and software inquiries during inaugural season.
- Provided guidance and support to users experiencing technical issues with essential equipment.
Welcome Desk Associate
Lancaster Family YMCA
New Holland, USA
11.2017 - 11.2019
- Perform daily administrative tasks, such as filing, data entry and record keeping.
- Deliver professional customer service while greeting members, guests, verifying use of facility, selling memberships, and registering individuals for programs.
Education
Bachelor of Science - Computer Science
Temple University
Philadelphia, PA01-2023
Skills
- Project management
- Active directory services
- Group policy administration
- Hardware troubleshooting
- Scripting with PowerShell and Bash
- Printer architecture and management
- Windows 10 and 11
- ServiceNow expertise
- Hardware deployment strategies
- Critical thinking and problem solving
- Customer service excellence
Websites
References
References available upon request.
Timeline
IT Technician
Globus Medical
04.2024 - 05.2025
Technical Delegate
Professional Volleyball Federation
02.2024 - 09.2024
Welcome Desk Associate
Lancaster Family YMCA
11.2017 - 11.2019
Bachelor of Science - Computer Science
Temple University
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