Summary
Overview
Work History
Education
Skills
Timeline
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Gutierrez Jayme

Lakeside

Summary

Results-driven Executive Casino Host with a proven track record in cultivating loyalty among high-value players. Committed to delivering personalized guest experiences and implementing strategies that improve customer retention and enhance overall satisfaction.

Overview

8
8
years of professional experience

Work History

Traveling Poker Dealer

Chinook Casino, Wild Horse Casino, Golden Nugget
Lincoln City, Pendleton, Las Vegas
03.2022 - Current
  • Dealt various poker games, ensuring compliance with casino regulations and standards.
  • Managed player interactions, maintaining a friendly and engaging atmosphere at the table.
  • Monitored game progress, resolving disputes and clarifying rules for players as needed.
  • Implemented efficient card-shuffling techniques to expedite gameplay without compromising security.
  • Collaborated with floor staff to coordinate game flow and optimize player experience effectively.
  • Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
  • Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
  • Enforced casino rules and regulations, promoting fair play among customers.

Executive Casino Host

Ko-Kwel Casino
North Bend, OR
07.2018 - 02.2022
  • Cultivated relationships with high-value players to enhance loyalty and retention.
  • Coordinated personalized experiences for guests, ensuring optimal satisfaction and engagement.
  • Implemented targeted marketing strategies to promote casino events and increase attendance.
  • Developed comprehensive knowledge of casino offerings to provide tailored recommendations.
  • Led initiatives to improve guest experience, resulting in positive feedback and repeat visits.

Education

High School Diploma -

Milpitas H.S.
Milpitas, CA

No Degree - Undeclared

U.C. Berkeley
Berkeley, CA

Skills

  • Strong communication skills
  • Quick decision making
  • Reliability and punctuality
  • Patience and persistence
  • Effective time management
  • High concentration levels
  • Continuous learning mindset
  • Cash handling experience
  • Excellent customer service
  • Attention to detail

Timeline

Traveling Poker Dealer

Chinook Casino, Wild Horse Casino, Golden Nugget
03.2022 - Current

Executive Casino Host

Ko-Kwel Casino
07.2018 - 02.2022

High School Diploma -

Milpitas H.S.

No Degree - Undeclared

U.C. Berkeley