Guy Pugh
Fayetteville,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Manager of Operations
Source Clothing
01.2019 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Senior Technician
Cellular Tech & Repair
10.2017 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested components and systems to evaluate performance and identify concerns.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Tracked and recorded parts and labor costs related to each service call.
- Repaired components, systems and machines to control costs.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
Education
Associate of Applied Science - Business Administration And Management
Forbes School of Business And Technology
San Diego, CA06.2024
Associate of Arts - Computer And Information Sciences
Richmond Community College
Hamlet, NC06.2016
Skills
- Human Resources
- Data Analysis
- Employee Development
- Sales Tracking
- Sales Coaching
- Inventory Management
- Customer Service Management
- Training Management
- Finance and Accounting Oversight
Timeline
Manager of Operations
Source Clothing
01.2019 - Current
Senior Technician
Cellular Tech & Repair
10.2017 - Current
Associate of Applied Science - Business Administration And Management
Forbes School of Business And Technology
Associate of Arts - Computer And Information Sciences
Richmond Community College
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