Michelle Rubio Alvarado
Raleigh,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Manager of Operations
AMC Theatres
10.2021 - Current
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Recruited, hired, and trained personnel, working to establish key internal functions.
- Developed strong relationships with suppliers, resulting in more consistent product delivery and better quality products.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers quickly and effectively, maintain excellent customer service.
- Ensured compliance with industry regulations, maintaining safe working environment for staff members.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
High School Diploma -
Fuquay-Varina High School
Fuquay-varina, NC06.2021
Skills
- Management Team Building
- Department Oversight
- Human Resources
- Staff Management
- Customer Service Management
- Administrative Management
- Customer Retention
- Hiring and Onboarding
- Operations Oversight
- Strategic Planning
- Customer Service
Reading, Puzzle Solving, Cooking/Baking
I am an avid reader and have been since I was about 7 years old, In fact in my first year living in the U.S I won an award in my school district for most books read and joined a Battle of the Books team in High School Recommended by my Advanced ELA teacher. I mostly read fantasy but enjoy the occasional Sci-Fi and mystery book. I am also a huge fan of puzzles, I learned to solve a Rubix cube at the age of 10 and have moved on to other sorts of puzzles since then, In my free time when I don't have a book on hand I enjoy doing cryptograms and similar games on my phone. Cooking and baking has also been an long time hobby of mine since I have always found it fun and relaxing and find joy in sharing the end products with the people around me.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Manager of Operations
AMC Theatres
10.2021 - Current
High School Diploma -
Fuquay-Varina High School