Guy Francis
Tacoma
Summary
Dynamic professional with a proven track record at Comcast, excelling in logistics and customer service. Recognized for optimizing delivery routes and achieving a 98.7% on-time average. Self-motivated and detail-oriented, I thrive in team environments, leveraging adaptability to resolve complex issues and enhance operational efficiency.
Overview
25
25
years of professional experience
Work History
In store sales
Linde Gas & Equipment
Tacoma
09.2025 - Current
- Resolved customer inquiries via phone and email
- resolved customer customers questions related to billing
- Coordinated delivery schedules to optimize efficiency
- Assisted customers with cylinder exchanges
- Completed day-to-day duties accurately and efficiently.
Logistics coordinator 1
World Fuel Services
03.2021 - 08.2025
- Oversaw fuel level monitoring, adjusted delivery schedules, prioritized load scheduling, and optimized routes for maximum coverage.
- Coordinated logistics operations and inventory management for fuel distribution.
- Managed shipping schedules and transportation arrangements for timely deliveries.
- Managed inventory levels and ensured timely order fulfillment.
DISPATCHER 1
Comcast
07.2006 - 12.2017
- Handled 10 risk jobs daily, addressed customer concerns on work orders and billing while managing 80-120 tech routes.
- Maintained 98.7% on-time arrival average, ensuring reliable service delivery.
- Coordinated service appointments and technician schedules for customer installations.
- Managed real-time communication with field technicians to optimize workflow.
- Utilized dispatch software to track service calls and monitor progress.
LEAD POS ATTENDENT
Emerald Queen Casino
07.2001 - 12.2005
- Oversaw main bank operations, ensuring accuracy in cash handling and minimizing discrepancies.
- Trained cashiers and runners to maintain accurate cash handling.
- Scheduled work areas and breaks for cashiers and runners to maintain efficient service flow.
- Processed jackpot payouts for customers in a timely manner.
- Resolved customer issues with slot machines, enhancing overall customer satisfaction.
Education
High School Diploma -
Chief Leschi
Puyallup, WA06-1998
Skills
- Attention to detail
- Team collaboration
- Adaptability
- Self-motivated
Timeline
In store sales
Linde Gas & Equipment
09.2025 - Current
Logistics coordinator 1
World Fuel Services
03.2021 - 08.2025
DISPATCHER 1
Comcast
07.2006 - 12.2017
LEAD POS ATTENDENT
Emerald Queen Casino
07.2001 - 12.2005
High School Diploma -
Chief Leschi