Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Guy Henrich

Oakham,MA

Summary

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Excellent motivator and hard working. Analytical Terminal Manager dedicated to bolstering efficiency through increased payloads, improved customer service and equipment utilization. Committed to maintaining open communications with staff members and superiors in ongoing effort to increase collaboration and eliminate operational gaps. Team-oriented approach to effectively support terminal efforts.

Overview

28
28
years of professional experience

Work History

Terminal Manager

Superior Carriers / Heniff Transportation
Springfield, MA
01.2016 - Current

Managing a current team of 40+ professionals, including company truck drivers, leased trucked drivers, mechanics, tank washers and office personnel.
In complete charge of three large terminals in the Northeast (Springfield, MA, Holyoke, MA and Auburn, ME) and have surpassed every financial goal in every quarter. Daily interaction with customers includes conference calls, face to face meetings as well as negotiations of contracts and billing.

  • Communicated with dispatched personnel and drivers to ensure efficiency.
  • Monitored budget and operating metrics to incorporate improvement processes to increase performance.
  • Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
  • Facilitated dispatch support to manage emergencies while supporting operational efficiency.
  • Directed day-to-day warehouse activities and set long-term goals.
  • Hired and trained new employees on warehouse safety and company policies.
  • Reduced workplace injures by close to 100%. No injuries to drivers, tank washers or mechanics in over 4 years.
  • Increased reloads by 30%. Implemented a successful reload policy within New England.

Operations Manager

Superior Carriers
Springfield, MA
02.2010 - 01.2016

Managed the maintenance, the tank wash and dispatch. Responsibilities include payroll, hiring, training, forklift operation and inventory to name a few. In charge of negotiations with vendors for work performed at company. In charge of all safety related issues, including OSHA training and CPR training. Obtained a Grade 3-M waste water license. Promoted to Terminal Manager.

Dispatcher

Superior Carriers
Springfield, MA
02.2008 - 02.2010
Dispatch fleet for national chemical carrier nationwide. Responsible for up to 30+ drivers. Promoted to Operations Manager.

Operations Manager / Dispatcher / Analyst

Con-Way Central Express
Chicopee, MA
04.1996 - 01.2008
Several positions held. Responsible for over-seeing the day to day functions of a major transportation  company, including dispatch, hiring, payroll, claims, billing and training. Forklift operator and trainer.

Education

High School Diploma - General

East Longmeadow HS
East Longmeadow, MA
1985

Skills

  • Operations management
  • Staff development
  • Inventory control
  • Policy/program development
  • Cross-functional team management
  • Staff training
  • Supervision and training
  • Calm under pressure
  • Complex problem solving
  • Skilled negotiator
  • Computer-savvy
  • Sound judgment
  • Forklift Trainer
  • Quick learner
  • Safety orientated
  • Hands on
  • Reliable
  • Hard working
  • First Aid and CPR trained

Affiliations

Western Mass Baseball Umpire AssociationHampshire / Franklin Baseball Umpire Association

Timeline

Terminal Manager

Superior Carriers / Heniff Transportation
01.2016 - Current

Operations Manager

Superior Carriers
02.2010 - 01.2016

Dispatcher

Superior Carriers
02.2008 - 02.2010

Operations Manager / Dispatcher / Analyst

Con-Way Central Express
04.1996 - 01.2008

High School Diploma - General

East Longmeadow HS
Guy Henrich