Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Guy Telfort

Fort Lauderdale

Summary

Dynamic Sales Associate Team Leader with proven success at Free Smoke in driving team performance and exceeding sales targets. Skilled in building customer rapport and developing effective sales strategies. Recognized for innovative merchandising and strong interpersonal skills, fostering brand loyalty and enhancing customer experiences. Dependable team player with expertise in cash register operations.


My biggest drive is making sure customers feel well serviced, comfortable, safe, and well satisfied with the products the business offers to provide day in and day out.

Overview

2
2
years of professional experience

Work History

Sales Associate Team Leader

Free Smoke
12.2024 - 03.2025
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together.
  • Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Collaborated with management to develop sales targets, motivating the team to exceed expectations consistently.
  • Developed innovative merchandising strategies to enhance product visibility and stimulate consumer interest.
  • Maximized revenue by upselling products and services based on individual customer needs.
  • Boosted sales by effectively training and mentoring team members in sales techniques and product knowledge.
  • Established strong relationships with clients, promoting brand loyalty through personalized attention and tailored solutions.
  • Coordinated schedules for staff members, balancing workload distribution while minimizing overtime expenses.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Sales Associate

Exxon Mobil
02.2023 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

GED -

Wake Technical Community College
Raleigh, NC
06-2022

Skills

  • Building customer rapport
  • Team management
  • Engaging product presentations
  • Sales strategy development
  • Effective team collaboration
  • Multi-tasking strength
  • Strong interpersonal skills
  • Timely and dependable
  • Articulate verbal and written expression
  • Store opening and closing
  • Cash register operation

Accomplishments

  • Exceeded monthly quota multiple times.
  • Multiple public reviews regarding how helpful and exceptional of an employee I am.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Sales Associate Team Leader

Free Smoke
12.2024 - 03.2025

Sales Associate

Exxon Mobil
02.2023 - 10.2023

GED -

Wake Technical Community College

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Guy Telfort