Guy Terrell
N Chesterfield
Summary
Dynamic professional with a proven track record in customer service excellence and writing, demonstrated during my time at Kroger and as a part-time writer. Skilled in customer assistance and producing engaging content, I consistently deliver exceptional service and high-quality work. My patience, empathy, and strong work ethic have been key to achieving positive outcomes and feedback.
Experienced with developing captivating content that resonates with diverse audiences. Utilizes advanced research skills to ensure accuracy and relevance in all writing projects. Knowledge of various writing styles and formats, ensuring versatility and excellence in content delivery.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
Writer
Retired and Part-time Work
01.2015 - Current
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Managed competing deadlines with efficiency.
- Organized material to research and complete writing tasks.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
Cashier
Kroger
04.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Master of Science - Information Systems
12-2000
MBA - Marketing
05-1985
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Customer relations
Accomplishments
With Co-author, Professor Jack Trammell of Mt. St. Mary's University, have published three books and completing our fourth, a summary of five years of research and writing.
I, alone, have started another fiction book that I will return to as soon as our most recent effort is in the hands of the printer.
Writing and publishing has changed radically in the last decade, still learning and experimenting.
Will provide sample chapters from current work if you want to see a sample.
Timeline
Cashier - Kroger
04.2023 - Current
Writer - Retired and Part-time Work
01.2015 - Current
Virginia Commonwealth University - Master of Science, Information Systems
George Mason University - MBA, Marketing
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