I excel in CCTV surveillance and superior customer service, demonstrating strong problem-solving abilities and attention to detail. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Hi, I’m
Guyleen Hardy
Bay Shore,NY
Summary
Overview
5
years of professional experience
1
Certification
Work History
GardaWorld Security
Security Officer
08.2023 - Current
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Maximum Security Services Inc.
Security Guard
01.2023 - 06.2023
Job overview
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Securitas Security Services USA
Security Officer
05.2022 - 12.2022
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
QuickChek
Shift Leader
06.2020 - 07.2022
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Suffolk County Community CollegeBrentwood, NY
Some College
09.2021
University Overview
Bay Shore High School Bay Shore, NY
High School Diploma
06.2020
University Overview
Skills
- Incident reporting
- CCTV surveillance
- Detail-oriented
- Superior customer service
- Emergency response
- Access control
- Conflict de-escalation
- Visitor tracking
- Security equipment operation
- Crime prevention
- Emergency management
- Theft prevention training
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Customer service management
- POS system operation
- Safety processes and procedures
- Inventory counts
- Policy enforcement
- Shift leadership
- Decision-making capacity
- Multitasking Abilities
- Organizational skills
- Attention to detail
- Time management
- Patience and empathy
- Cleaning and sanitizing
- Money handling
- Cash handling and management
- Refunds and exchanges
- Merchandise restocking
- Cash drawer balancing
- POS systems
- ID verification
- Inventory management
- Order packaging
- Daily reporting
- Loss prevention
- Liquor and Tobacco regulations and compliance
- Basic math
Certification
Security guard card
May 2024 to May 2026
- 16 Hour on the job training completed.
- 8 hour annual completed.
- 8 hour pre-assignment completed.
Timeline
Security Officer
GardaWorld Security
08.2023 - Current
Security Guard
Maximum Security Services Inc.
01.2023 - 06.2023
Security Officer
Securitas Security Services USA
05.2022 - 12.2022
Shift Leader
QuickChek
06.2020 - 07.2022
Security guard card
May 2024 to May 2026
- 16 Hour on the job training completed.
- 8 hour annual completed.
- 8 hour pre-assignment completed.
Suffolk County Community College
Some College
Bay Shore High School
High School Diploma
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