Deja Massey
Washington,USA
Summary
Resourceful Police Officer focused on maintaining order and public safety, responding to emergencies, protecting people and property and promoting positive community relations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Unarmed Special Police Officer
GardaWorld Security
10.2024 - Current
- Conducted searches of individuals, vehicles and premises.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Proven ability to develop and implement creative solutions to complex problems.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
Unarmed Special Police Officer
Capital City Protective Solutions LLC
02.2024 - 01.2025
- Provides a Warm Welcome and Fond Farewell to all residents and their guests
- Provide knowledgeable and comprehensive information about the surrounding areas
- Interaction with clients showing genuine sincerity and appreciation
- Advise residents and guests of any appropriate rules and regulations established by the management of the property
- Present a professional appearance by adhering to Company Uniform and Grooming Standards
- Perform at the highest level of Customer Service and always looking for ways to 'Wow' all clients by exceeding their expectations and striving to provide aggressive hospitality
- Facilitate contractor arrivals/departures and realtor/potential home buyer/renter visits
- Proactively ensure a smooth operation and service experience by effectively communicating with each team member, property management and residents/guests
- Follow property specific system to receive and sign for resident packages to ensure efficient delivery to residents
- Performs miscellaneous job-related duties as assigned
- Following all procedures for resident, guest and vendor access
- Accurately record time and attendance in Company time record keeping system
- Adhere to all Company Policies as indicated in Employee Handbook and Property specific regulations
- Knowledgeable of all emergency and safety procedures
Unarmed Special Police Officer
Executive Security Services, Inc
06.2019 - 08.2022
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner
- Conduct regular and random patrols around the site and perimeter
- Working environments and conditions may vary by client site
- Effective oral and written communication skills
- Active listening skills
- Ability to assess and evaluate emergencies effectively
- Maintain a high visibility presence to deter illegal activities
- Provide assistance to the public and ensure their safety
- Maintain a daily log of all activities during your assigned shift at your assigned post
- Conduct walking/vehicular patrols throughout your shift
- Responded to incidents and emergencies in a timely and professional manner, including medical emergencies and disturbances
- Collaborated with local law enforcement agencies and security personnel to ensure a coordinated response to public safety issues
- Monitored surveillance cameras and alarm systems to detect and prevent security breaches
- Conducted patrols of assigned area to deter criminal activity and provide a visible security presence
Guest Experience Associate
WhyHotel by Placemakr
11.2016 - 07.2019
- Placemakr standards for excellence, including employee engagement ratings, NPS scores, brand standards, consistently positive customer reviews, etc
- Engaged with community members to build positive relationships and ensure public safety
- Ensure that our guests have everything they need to have the best stay possible, so that they never want to stay anywhere other than Placemakr again
- Set the Placemakr brand apart by making certain it wows every guest with each interaction
- Operate the front of the house seamlessly during your shift, mastering and helping to evolve all of our front of house processes to ensure they are serving our guests at the highest levels
- Lay the groundwork each day to ensure you and the team are prepared for all guests checking in and out, including managing all reservations, assigning rooms, making keys, preparing parking passes, collecting ID’s/payment, answering phones, and assisting guests with any and all questions or needs
- Become an expert on your hotel and the surrounding neighborhood so that you can provide recommendations + concierge level services to our guests and also help solve on-site problems with creative solutions
- Develop a strong working relationship with all of your teammates
- Be a leader by example and top performer to help your team achieve and maintain
- Additional duties and responsibilities as assigned
Education
High School Diploma -
Frank W. Ballou High School
Washington, DC06-2016
Skills
- Customer Service
- Hospitality
- Law Enforcement
- Works Well Under Pressure
- Microsoft Office
- De escalation tactics
- Surveillance monitoring
- First aid administration
- Patrol procedures
- Ground patrol
- Radio communication
- Vehicle operation
Timeline
Unarmed Special Police Officer
GardaWorld Security
10.2024 - Current
Unarmed Special Police Officer
Capital City Protective Solutions LLC
02.2024 - 01.2025
Unarmed Special Police Officer
Executive Security Services, Inc
06.2019 - 08.2022
Guest Experience Associate
WhyHotel by Placemakr
11.2016 - 07.2019
High School Diploma -
Frank W. Ballou High School
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