I love cooking and trying new recipes at home and restaurants that I have worked at
I have went to food cooking courses and food shows in Billings and on travel vacations
I like to keep busy by visiting YMCA by working out and swimming
Gwen Berry
Billings,MT
Summary
Dedicated Kitchen Manager with extensive experience in overseeing kitchen operations and cultivating strong team collaboration. Committed to maintaining food safety compliance and enhancing customer satisfaction through effective staff training and mentorship.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Kitchen Manager
Play Inn Bar & Casino
Billings, MT
03.2003 - 05.2026
- Oversaw daily kitchen operations, ensuring high standards of food quality and safety compliance.
- Managed inventory levels, reducing waste through effective ordering and storage strategies.
- Led a team of culinary staff, providing training and mentorship to enhance skills and efficiency.
- Developed and implemented new menu items, responding to customer feedback and market trends.
- Streamlined kitchen workflows, improving service speed during peak hours without compromising quality.
- Ensured adherence to health regulations by conducting regular inspections and staff training sessions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Cashier & Food Service Worker
Target
Billings, MT
10.2002 - 02.2007
- Processed customer transactions accurately and efficiently using POS systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained organized checkout area, ensuring a clean and welcoming environment for customers.
- Assisted in inventory management by restocking shelves and conducting regular stock checks.
- Trained new cashiers on operational procedures and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Line & Prep Cook
Kit Kat Cafe
Billings, MT
04.1994 - 07.2001
- Prepared ingredients and menu items following standardized recipes to ensure consistency in taste and presentation.
- Maintained cleanliness and organization of kitchen workspace, adhering to health and safety regulations.
- Collaborated with team members to streamline food prep processes, enhancing overall kitchen efficiency.
- Implemented inventory management practices to reduce waste and optimize ingredient usage effectively.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Trained and assisted new kitchen staff members.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
Education
No Degree - Computers & Medical Terminology
Billings Adult Education
Billings, MTBusiness Bookkeeping & Accounting - Bookkeeping & Accounting
Billings Business College
Billings, MT1979
High School Diploma -
Billings Senior High School
Billings, MT05-1978
Skills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Staff supervision
- Food preparation
- Staff training and development
- Inventory control
- Waste reduction
- Attention to detail
- Problem-solving
- Safe food handling
- Cleaning and sanitation
- Ordering supplies
- Vendor relations
- Team collaboration and leadership
- Health code compliance
- Recipes and menu planning
- Product rotation
- Supply ordering
- Order accuracy
- Kitchen equipment maintenance
- Inventory coordination
- Order delivery practices
- Employee scheduling
- Food plating and presentation
- ServSafe certification
- Health inspections
Certification
Serv Safe Certificate 2026
Interests
Timeline
Kitchen Manager
Play Inn Bar & Casino
03.2003 - 05.2026
Cashier & Food Service Worker
Target
10.2002 - 02.2007
Line & Prep Cook
Kit Kat Cafe
04.1994 - 07.2001
No Degree - Computers & Medical Terminology
Billings Adult Education
Business Bookkeeping & Accounting - Bookkeeping & Accounting
Billings Business College
High School Diploma -
Billings Senior High School