Gwen Czarnik
Asheville
Summary
Serviced-focused General Manager with 2 years of manager experience, dedicated to delivering positive customer experiences to promote loyalty and repeat business. Collaborative leader keen on working with coworkers to promote an engaged, empowering work environment.
Overview
3
3
years of professional experience
Work History
General Manager
Summit Coffee Grove Arcade
12.2021 - Current
- Oversee the inventory and ordering of cafe supplies
- Hire, on board and train new employees
- Coordinate employee’s weekly schedule
- Formulate policies and procedures to streamline operations.
- Implement operational strategies and effectively built customer and employee loyalty.
- Implement inventory management systems to optimize stock levels and minimize costs associated with excess product storage.
- Manage cafe team, fostering a positive work environment and high employee satisfaction.
- Develop and implement strategies to increase sales and profitability.
- Cultivate strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Shift Lead
Biggby Coffee
10.2020 - 11.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Facilitate a welcoming and intimate environment for all customers
- Built sales through suggestive selling and recommendations
- Maintain an efficient and organized production line to maximize speed of service
- Maintain a clean and organized work environment per Health Department and ownership standards
Education
Bachelor of Science - Environmental Studies
Northern Michigan University
Marquette, MI05.2020
High School Diploma -
Johannesburg-Lewiston High School
Johannesburg, MI06.2016
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Staff Management
- Inventory Control
- Employee Scheduling
- Labor Cost Controls
- Interpersonal Skills
- Marketing
References
Jt LaBruyere
Owner (Summit Coffee)
(828) 713-9084
jt.labruyere@summitcoffee.com
Katie Wojtkowiak
Former Supervisor (Biggby Coffee)
(989)-370-6494
katiewojtkowiak@gmail.com
Timeline
General Manager
Summit Coffee Grove Arcade
12.2021 - Current
Shift Lead
Biggby Coffee
10.2020 - 11.2021
Bachelor of Science - Environmental Studies
Northern Michigan University
High School Diploma -
Johannesburg-Lewiston High School
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