Gwen Gangon
Pasco,WA
Summary
Personable Office Administrator with 6 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
6
6
years of professional experience
Work History
Office Administrator
Crabapplehill Studio
01.2018 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Edited documents to improve accuracy of language, flow, and readability.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location.
Education
MA Certification - Medical Assisting
Charter College - Pasco
Pasco, WA06.2010
GED -
Sandstone School
Sandstone, MN04.1997
Skills
- Business Correspondence
- Sorting and Labeling
- Inbound Phone Call Handling
- Customer Relationship Management
- Planning Events
- Problem-Solving Techniques
- Deposit Collection
- Maintaining Office Records
- Microsoft Office
- Inventory Supplies
- Recordkeeping and File Management
- Office Reception
Additional Information
I use quick books and do invoicing for large orders as well as smaller things.
Timeline
Office Administrator
Crabapplehill Studio
01.2018 - Current
MA Certification - Medical Assisting
Charter College - Pasco
GED -
Sandstone School