Gwendolette Glass
Mableton,GA
Summary
Resourceful Distribution Manager with excellent inventory management and supply chain optimization skills. Results-oriented leader with expertise in distribution operations management. Effective liaison to external and internal customers. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing customer service, loss prevention, safety, operations, transportation and productivity across multiple distribution business lines. Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers.
Overview
19
19
years of professional experience
Work History
Quality Assurance Analyst
O'Reilly Auto Parts
07.2023 - 05.2024
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Managed end-to-end test cycles for comprehensive evaluation of system performance and functionality.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
Loss Prevention Manager
OReilly Auto Parts
05.2019 - 07.2023
- Trained distribution operations leadership team members on loss control and prevention measures.
- Upheld strict security and safety procedures to protect OReilly Auto Parts from financial losses due to theft or careless mismanagement.
- Monitored and audited all processes and procedures at distribution center. This was to prevent customer service failures and error-related losses.
- Supervised surveillance, detection and criminal processing related to theft and internal policy violations.
Distribution Manager
OReilly Auto Parts
04.2008 - 05.2019
- Oversee all aspects of assigned distribution center, including physical assets, operating costs, safety, loss prevention, inventory integrity, and team members.
- Responsible for managing all distribution center expenses. Drafted and reported monthly and annual sales, P&L and staff performance to Regional Director.
- Responsible for service to stores by maintaining on time delivery, accuracy of shipments and good customer
relations. - Ensured day to day that the distribution center is compliant with company operations, policies, and procedures.
- Worked closely with Human Resources team to support team members and others as needed to ensure effective
recruiting, hiring, and training practices. - Provided training, guidance, and counseling as needed to 200-450 DC team members.
- Ensured safe working environment by diligently managing all risks and risk related costs.
Operations Manager
OReilly Auto Parts
10.2005 - 04.2008
- Assist the DC manager to oversee all inbound and outbound operations of a single distribution center. This included the service, physical
assets, operating costs, and team members. - Assist DC manager to maintain payroll, budgeting, inventory integrity, productivity, etc. of all inbound and outbound operations.
- Work with DC manager to establish annual goals for all inbound and outbound departments, then implemented plans to accomplish these goals.
- Managed the Vocollect(voice picking), Logpro, and Kronos timekeeping system for inbound and outbound operations.
- Reviewed daily reports to understand customer service, shipping, stocking, sales and accuracy trends.
- Established positive and effective communication among supervisors and team members to reduce miscommunications and service failures.
- Work with each outbound supervisor to monitor expenditures within the department, and coordinate with the DC
manager for approval on any expenditure.
Quality Assurance Supervisor
OReilly Auto Parts
12.2004 - 10.2005
- Supervised 30-40 quality assurance and cycle count team members, which were responsible for daily over/short, slotting, inventory integrity and overall support to all DC departments.
- Reviewed location set-up, rule sets, and item master configurations to ensure validity. Work directly with distribution systems coordinator to ensure DC WMS configurations are tested thoroughly.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or distribution deficiencies.
- Perform procedural audits in all areas of the distribution center and reported results to distribution systems and DC operations
management. - Accountable for inventory adjustments by reviewing adjustments made each day to ensure validity. Pinpointed reasons for all inventory discrepancies.
- Coordinate and/or provide support of slotting of product for maximum efficiency.
Education
Associate of Science - Communication Studies
Victor Valley College
Victorville, CA07.1992
Skills
- Security measures
- Interviews and interrogations
- Loss prevention assessment programs
- Loss prevention expertise
- Verbal and Written Communication
- Corporate Logistics
- Issue Resolution
- Distribution and Warehousing
- Deductive Reasoning
- Quality processes
- Critical thinking abilities
- Quality management knowledge
- Effective Communication
- Adaptability and Flexibility
Timeline
Quality Assurance Analyst
O'Reilly Auto Parts
07.2023 - 05.2024
Loss Prevention Manager
OReilly Auto Parts
05.2019 - 07.2023
Distribution Manager
OReilly Auto Parts
04.2008 - 05.2019
Operations Manager
OReilly Auto Parts
10.2005 - 04.2008
Quality Assurance Supervisor
OReilly Auto Parts
12.2004 - 10.2005
Associate of Science - Communication Studies
Victor Valley College
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