Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gwen Knipp

Normal,IL

Summary

Dynamic professional with a strong background in education and customer service, notably as a Water Office Associate at the Town of Normal. Expert in document management and data entry, I excel in fostering positive relationships and enhancing organizational efficiency. Proven ability to implement effective strategies that support diverse needs and boost team morale.

Overview

25
25
years of professional experience

Work History

Water Office Associate

Town Of Normal
04.2023 - Current
  • Daily Organization, and creating bills
  • Respond to inquiries from callers seeking information.
  • Patient customer service communications and listening skills providing friendly, knowledgeable assistance.
  • Multi-tasking/Independent work projects
  • Organized office events to boost morale and foster positive working relationships among colleagues.
  • Everyday work programs: Excel forms, TrakIt, Neptune 360, Central Square.
  • Water Projects that need to be created and focused independently throughout the different billing cycles.

Kindergarten Teacher

Westview Elementary
07.2017 - 04.2023
  • Built positive relationships with students and families for safe, trusted learning support.
  • Enhanced classroom management by establishing clear expectations, rules, and routines.
  • Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
  • Implemented differentiated instruction strategies to meet the diverse learning needs of all students.

Elementary School Teacher

Vail School District
05.2000 - 06.2017
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
  • Lead Teacher, Cognitive Coach
  • Helped create Common Core Lessons for other schools to use

Education

Bachelor of Science - Education

Illinois State University
Normal, IL
12-1995

Skills

  • People Centric Nature
  • First Rate Communication
  • Strong Relationship Builder
  • Excellent Managerial Skills
  • Document management
  • Data entry expertise
  • Trained in Excel, Trakit, Neptune 360, Central Square and Cognos reports and uses
  • File organization
  • Member of the CARES Team
  • Member of the Town of Normal Universal Access Communications Committee

Timeline

Water Office Associate

Town Of Normal
04.2023 - Current

Kindergarten Teacher

Westview Elementary
07.2017 - 04.2023

Elementary School Teacher

Vail School District
05.2000 - 06.2017

Bachelor of Science - Education

Illinois State University

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