Gwen L. Crosby
Trajector Medical
Brooker, Florida,FL
2027
years of professional experience
Dedicated and results-oriented professional with more than 20 years of experience in customer service, financial services, office administration, and inventory management. Recognized for maintaining high standards of professionalism and delivering exceptional customer service.
Work History
Senior Strategist
- Engaged with diverse teams to create and implement innovative strategies that resolve client issues.
- Designed and implemented strategic frameworks to enhance effectiveness of long-term planning initiatives.
- Facilitated collaboration among cross-functional teams to drive strategic initiatives aligned with organizational objectives.
- Engaged with international teams to harmonize global strategies, driving improvements in overall efficiency across regions.
- Addressed and resolved customer questions related to benefits, ensuring clarity and understanding.
- Analyzed and documented customer service claims, providing effective solutions to meet client needs.
- Oversaw systematic collection and secure storage of sensitive and confidential information, adhering to privacy regulations.
- Oversaw progress towards departmental targets and maintained strict compliance with deadlines.
- Conducted thorough data entry and verification to support efficient computer processing workflows.
- Facilitated comprehensive training programs for employees across the organization.
- Assisted in reviewing decision letters for veterans to confirm accuracy. Supported accuracy checks for veterans' decision letters.
- Engaged with clients to assess appeal avenues. Facilitated discussions with clients regarding potential appeal strategies. Guided clients through the examination of appeal options.
- Executed file processing procedures to ensure timely project closeout.
Call Center Team Lead
3 Years 3 Months- Managed escalated customer inquiries, resolving complex issues while maintaining high service levels.
- Mentored new hires on best practices in customer service techniques and system navigation.
- Developed training programs to improve staff performance and reduce call handling times.
- Responded to customer requests for products, services, and company information.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
Facility Manager
5 Years 7 Months- Manage and account for all aspects of commissary inventory control including ordering, receiving, stocking product, and processing orders.
- Manage all aspects of supervising, training, scheduling and disciplining commissary staff.
- Ensure commissary menus and order forms are distributed to our customers in accordance with the approved schedule.
- Ensure all credited product is returned back into inventory properly.
- Perform record audits of high security items.
- Ordered and received inventory for the facility.
Office Manager
3 Years 2 Months- Sourced and ordered construction materials to ensure project timelines were met.
- Worked approximately 15 home builders that I collected payments from.
- Placed liens on the homes if needed for lack of payment.
- Managed construction operations in absence of the construction manager, ensuring continuity and timely progress.
- Pulled permits for jobs in multiple counties.
- Called in and checked County inspections.
Education
High School Diploma
Skills
Strong organizational skills
Data analysis
Financial strategy
Logistics coordination
Resource management
Record Keeping
Multitasking skills
Revenue optimization
Expert with Zoho
Infusionsoft
& Microsoft programs
Strategic planning
Organizational strategy
Strategic planning
Supply chain optimization
Operations management
Timeline
Call Center Team Lead
New Horizons Learning Center
12.2012 - 03.2016Read More
Facility Manager
Keefe Commissary Network
04.2007 - 11.2012Read More
Office Manager
Oasis Pools inc.
01.2004 - 03.2007Read More
Senior Strategist
Trajector Medical
2016 - CurrentRead More
Home School
High School Diploma
Read More