Gwen Nafe
Lititz,PA
Summary
Dedicated with experience in mental healthcare, working with vulnerable populations and management. successful history of serving hundreds of families consistently. Experience with professional completion of clinical documentation, and assisting clients with connecting to resources and programs. Excellent communicator and planner with solution focused organizational skills and a strong attention to detail.
Overview
19
19
years of professional experience
Work History
After School Coordinator
Lititz Christian Early Learning Center
05.2023 - Current
- Oversee multiple locations and support staff for after school services and summer camp
- Create lesson plans and ensure all state regulations are implemented at all sites
- Provide staff information on behavioral management techniques as well as best practices
- Implement organizational structure to best meet the needs of families
- Serve as the liaison between local schools and families
- Lead and plan off campus trips ensuring the safety of staff and children
- Support staff with basic daily needs as well as problem solving as issues arise
Community Liaison
Red Mountain Behavioral Health Services
09.2011 - 05.2023
- Partnered with staff and affiliated agencies such as Arizona medicaid, and Tribal agencies to coordinate care between clients, case managers and direct care staff
- Coordinated care for several Native American Tribes and other underserved populations throughout the Southwest
- Provided information regarding programs and service options to case managers and potential clients
- Facilitated logistics regarding scheduling, insurance compatibility, and completed follow up communication regarding services and referral requests
- Knowledgeable with both ICD and Social Determinant codes
- Knowledge of medical billing, medical services as well as many Tribal agencies
- Created organizational systems to support customer satisfaction and client empowerment regarding services
Licensed DDD Foster Placement
03.2014 - 06.2022
- Completed all courses for DDD certifications
- Provided a home for a live in placement for 3.5 years aiding in completing daily tasks, obtaining state resources and life skills support
- Participated in treatment planning and assessments for clients
- Knowledge in benefit services for DDD such as Long-Term Care and Medicare
Family Support Coordinator
Red Mountain Behavioral Health Services
01.2013 - 01.2015
- Completed intake process, assessments, and treatment plans for new clients
- Provided information about programs offered: Individual counseling, Family counseling and children services
- Partnered with schools, Tribal Social Services, and ICWA in support of families
- Coordinated care with case managers regarding services and request referrals
- Created marketing materials to promote and communicate services
Family Support Specialist
Red Mountain Behavioral Health Services
01.2011 - 01.2013
- Facilitated case management and family support sessions with families to work towards meeting behavioral health goals
- Completed clinical documentation, case management, as well as treatment plans and assessments
- Utilized trauma informed care and strength-based techniques to aid clients in meeting goals
- Completed several years of training on cultural competency for vulnerable people groups, trauma informed care, ACES and obtained a BHT II in Arizona
Art History Teacher
Sias International University
07.2009 - 08.2011
- Provided instruction and taught curriculum in a cross-cultural setting
- Designed lesson plans, course handouts and homework assignments based on textbook material and coursework
- Facilitated TESOL courses and testing
- Participated in staff activities to foster community and encourage student participation
- Mentored students in the Debate club, and humanitarian aid clubs
- Taught ages 3-18 in summer camps
Associate Manager
Tommy Hilfiger
08.2005 - 05.2009
- Performed new hire training and onboarding to inform employees of company policies and procedures
- Met daily/weekly sales goals through budget management, motivating staff and great customer service
- Managed employees, payroll and day to day operations including employee reviews, and employee scheduling
Education
Bachelor of Arts - Organizational Communication, International Studies
UNCC
North CarolinaAssociate of Arts - Classical Studies
Pensacola State College
Pensacola, FloridaSkills
- Organized
- Detail-oriented
- Resourceful
- Creative
- Strong relationship building skills
- Strength based positive communication
- Team management
Timeline
After School Coordinator
Lititz Christian Early Learning Center
05.2023 - Current
Licensed DDD Foster Placement
03.2014 - 06.2022
Family Support Coordinator
Red Mountain Behavioral Health Services
01.2013 - 01.2015
Community Liaison
Red Mountain Behavioral Health Services
09.2011 - 05.2023
Family Support Specialist
Red Mountain Behavioral Health Services
01.2011 - 01.2013
Art History Teacher
Sias International University
07.2009 - 08.2011
Associate Manager
Tommy Hilfiger
08.2005 - 05.2009
Bachelor of Arts - Organizational Communication, International Studies
UNCC
Associate of Arts - Classical Studies
Pensacola State College
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