Gwen Osborne
Smyrna
Summary
Accomplished Phlebotomist with a proven track record at PathGroup, excelling in venipuncture and specimen separation with exceptional empathy and active listening skills. Enhanced patient cooperation and accuracy in specimen collection, achieving a significant improvement in procedural efficiency. Expertise in customer service and regulatory compliance ensures adherence to safety protocols and high-quality care standards.
Overview
7
7
years of professional experience
Work History
Phlebotomist
PathGroup
Murfreesboro
08.2024 - Current
- Verified patient information prior to specimen collection.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Participated in continuing education to stay current with phlebotomy practices.
Operations Assistant
Northwestern Mutual
Nashville
01.2022 - 08.2024
- Answering incoming calls / Greeting Clients at the front desk
- Make sure lobby and conference rooms are clean
- Assist clients with making minor changes to their policies
- Maintains conference room calendars
Call Receiver/Dispatcher
The Auto Club Group
Nashville
10.2017 - 01.2022
- Assist members stuck on the road in emergency situations
- Assuring all calls are dispatched in a timely manner
- Ensuring all calls are answered with accuracy and courtesy for all members
- Exceptional geocoding skills
Technical Support
Asurion
Antioch
10.2019 - 01.2021
- Educating customers on how to operate electronic devices
- Activate cell phones, tablets and watches
- Diagnosing and repairing faults
- Resolving network issues
Education
Phlebotomy -
Phlebotomy Training Specialists
06.2024
Phlebotomy -
Muhlenberg Career Development Center
02.2013
High School Diploma -
Crete-Monee High School
Crete, Illinois06.2011
Skills
- Venipuncture
- Empathy
- Active Listening
- Detail Oriented
- Specimen Separation
- Customer Service
- Data Entry Skills
- Safety protocols
- Specimen collection
- Regulatory compliance
- Customer service
- Specimen labeling procedures
- Order of draw
Languages
English
Timeline
Phlebotomist
PathGroup
08.2024 - Current
Operations Assistant
Northwestern Mutual
01.2022 - 08.2024
Technical Support
Asurion
10.2019 - 01.2021
Call Receiver/Dispatcher
The Auto Club Group
10.2017 - 01.2022
Phlebotomy -
Phlebotomy Training Specialists
Phlebotomy -
Muhlenberg Career Development Center
High School Diploma -
Crete-Monee High School
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