GWEN ROCKOFF
Hobe Sound,FL
Summary
Multi-talented Showroom Manager with 10 years of plumbing experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on performance. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Overview
20
20
years of professional experience
Work History
Showroom Manager
Sunshine Plumbing Supply
01.2020 - Current
- Increased annual sales volume, December 2020 to August 2025 from $1,096,000 to over $2,500,000.
- Consistently maintained and developed excellent customer service with clients.
- Provided mentorship for employees to generate sales, promote effective upselling to improve retail productivity.
- Demonstrated ability to deal with all levels of clients.
- Continuously pursued plumbing knowledge.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Showroom Sales Consultant
Sunshine Plumbing Supply
06.2015 - 12.2019
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases .
- Assisted customers by answering questions and fulfilling requests.
- Increased business sales utilizing product and plumbing knowledge.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged with customers to effectively build rapport and lasting relationships.
Licensed Realtor
Illustrated Properties RE
03.2012 - 03.2016
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of residential properties.
- Performed home evaluations and developed competitive market analysis for individual homes.
Certified Personal Trainer
Self Employed
06.2008 - 03.2012
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Designed specific workout systems for individual clients based on performance ability.
- Promoted safe and interactive environment for club clients and members.
- Taught clients how to properly operate exercise equipment.
- Developed, planned and led personal and group fitness sessions.
- Provided clients with safe and reasonable exercises to perform at home or at gym.
Accounting Assistant
Diversified Financial Services, Inc.
12.2005 - 06.2008
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reconciled accounts, including credit cards, employee expenses and commissions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Addressed and resolved complex and unexpected variances.
- Built and deepened productive relationships with prospective and current customers to drive sustained growth.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Education
Bachelor of Science in Business Administration - Economics And Finance Major Marketing Minor
University Of Hartford
West Hartford, CT05.1989
Skills
- Interpersonal and Communication
- Client Relationships
- Analytical Skills
- Problem Solving
- Efficient Task Completion
- Leadership
Timeline
Showroom Manager
Sunshine Plumbing Supply
01.2020 - Current
Showroom Sales Consultant
Sunshine Plumbing Supply
06.2015 - 12.2019
Licensed Realtor
Illustrated Properties RE
03.2012 - 03.2016
Certified Personal Trainer
Self Employed
06.2008 - 03.2012
Accounting Assistant
Diversified Financial Services, Inc.
12.2005 - 06.2008
Bachelor of Science in Business Administration - Economics And Finance Major Marketing Minor
University Of Hartford