Gwen Rutan
CVS Pharmacy
1
Certification
6
years of professional experience
Detail-oriented Certified Pharmacy Technician with expertise in medication accuracy and drug inventory management. Proven ability to resolve patient inquiries and maintain compliance with safety regulations, enhancing overall pharmacy productivity and patient care.
Work History
Certified Pharmacy Technician
3 Years 5 Months- Assisted pharmacists in preparing and dispensing medications, maintaining high standards of safety. Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Facilitated training for new team members on standard operating procedures to uphold service quality standards.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Participated in continuous learning initiatives to maintain expertise in pharmaceutical advancements.
- Resolved third-party billing, computer system and customer service issues.
- Configured and refined patient profiles to ensure comprehensive documentation of medications and insurance details.
Retail Associate
2 Years 8 Months- Implemented effective merchandising strategies to enhance product visibility and sales
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly. Helped customers locate items, complete purchases and join reward programs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Arts - Illustration
- GPA 3.71 - Cum Laude
- University of the Arts Dean's Scholarship
- Dean's List: Spring, 2021, Fall, 2021, Fall, 2022, Spring, 2023, Fall, 2023
Skills
Hard Skills:
Insurance billing
HIPAA regulations
Medication dispensing
Pharmaceutical calculations
Drug storage procedures
Customer service
Record keeping
FDA and HIPAA compliance
Pharmacy and customer records management
Insurance verification
Drug inventory management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
CVS Pharmacy
03.2023 - CurrentRead More
Retail Associate
CVS Pharmacy
07.2020 - 03.2023Read More
University of The Arts
Bachelor of Arts from Illustration
Read More