Gwen Wheeler
Summary
Motivated Small Business Owner with proven record of success managing daily operations of the business. Versed in monitoring day-to-day operations, customer engagement, and the ability to pivot quickly as situations arise.
Overview
8
8
years of professional experience
Work History
Small Business Owner
The Pinball Room
Sioux Falls
10.2020 - Current
- Managed daily operations of the arcade and entertainment venue.
- Organized special events and tournaments, boosting customer engagement and loyalty.
- Fostered a welcoming atmosphere for customers through effective communication skills.
- Developed marketing strategies that increased revenue and enhanced brand visibility.
- Maintained and repaired pinball machines and other operational equipment for optimal performance.
- Handled cash management and financial transactions accurately.
- Created financial reports to track income, expenses, and overall profitability.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Established partnerships with related businesses, creating opportunities for cross-promotion and collaboration.
Small Business Owner
Virtuality Gaming Den
Sioux Falls
03.2018 - 08.2022
- Managed daily operations of small business, ensuring effective customer service and sound financial management.
- Managed staff recruitment, hiring, training, and development.
- Cultivated client relationships that enhanced loyalty and encouraged repeat business.
- Developed and maintained an online presence through website management and social media.
- Recorded all business transactions and interactions accurately to maintain comprehensive business records.
Education
Hills Beaver Creek High School
Hills, MNSkills
- Customer relationship management
- Small business operations
- Customer engagement
- Problem solving
- Effective communication
Timeline
Small Business Owner
The Pinball Room
10.2020 - Current
Small Business Owner
Virtuality Gaming Den
03.2018 - 08.2022
Hills Beaver Creek High School