Gwenda Dickerson
Cordova,TN
Summary
Proven track record in enhancing product quality and compliance, notably at GENCO, through meticulous product and visual inspections, and effective multitasking. Excelled in applying auditing techniques and equipment calibration, significantly improving operational standards and product reliability. Demonstrated exceptional collaboration skills, leading to notable improvements in quality control processes.
Overview
10
10
years of professional experience
Work History
Quality Control Technician
DHL
03.2020 - 02.2024
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Returns Processor
TJX Companies
08.2017 - 02.2020
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
Lab Technician
GENCO
03.2014 - 08.2017
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Enhanced product quality by conducting thorough lab tests and analyses on raw materials and finished products.
- Improved overall compliance with industry standards by updating laboratory procedures according to regulatory requirements.
- Participated in internal audits, assisting auditors in reviewing laboratory practices while maintaining transparency about ongoing activities.
Education
High School Diploma -
BTW
Memphis, TN1981
Skills
- Product Inspection
- Visual Inspection
- Equipment Calibration
- Inspections and reviews
- Auditing Techniques
- Multitasking
Timeline
Quality Control Technician
DHL
03.2020 - 02.2024
Returns Processor
TJX Companies
08.2017 - 02.2020
Lab Technician
GENCO
03.2014 - 08.2017
High School Diploma -
BTW
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