Open To Work
Gwendalyn Nicholson
Water Inc.
Culver City,CA
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Eligibility Worker ICollect Specialist Sr. Collections Specialist Sr. Accounts Receivable SpecialistCustomer Service
Work Type
Full Time
Location Preference
HybridRemoteOn-Site
Location:
Culver City, CALos Angeles, CATorrance, CALong Beach, CAEl Segundo, CA
Open to relocation:
Yes
Important To Me
Work from home optionPaid time offPaid sick leave4-day work week401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsFlexible work hoursWork-life balanceCareer advancement
11
years of professional experience
Results-driven Senior Accounts Receivable Specialist with 10 years of experience in full-cycle accounts receivable, collections, and billing. Delivered improved collections and reduced delinquent accounts through effective issue resolution and cash flow management. Skilled in ERP systems, Microsoft Excel, and financial reporting, with a strong focus on client relationship building and achieving performance targets.
Work History
Collections Specialist & Order Desk Backup
10 Months- Developed and implemented effective strategies for overdue account recovery.
- Managed collection accounts, ensuring timely payments and reducing outstanding balances.
- Analyzed payment trends to identify potential risks and opportunities for process improvement.
- Processed payments and applied them to customer balances.
- Maintained high volume of calls and met demands of a busy and productive group.
- Reviewed aging reports daily to spot past-due B2B or retail customer balances.
- Call or email clients regarding overdue payments and payment statuses.
- Match daily check deposits, ACH payments, and credit card transactions with internal CRM or accounting logs.
- Keep clear logs of all collection calls, follow-up dates, and promised payment milestones.
- Enter, check, and track customer and dealer product orders accurately into the system.
- Answer phone and email inquiries regarding order status, product specs, and pricing.
- Step in to cover main order processing lines and handle overflow customer service tasks.
- Work with shipping, inventory, and technical service teams to resolve fulfillment delays.
Accounts Receivable Clerk
5 Months- Recorded financial transactions including checks, wires, and ACH transfers
- Conducted phone calls to collect payments on overdue accounts
- Updated and organized aging reports for financial tracking
- Handled chargeback transactions and confirmed their accuracy
- Created and distributed credit and debit memos for account adjustments
Eligibility Worker I
9 Months- Evaluated applications for assistance programs to determine completeness for various assistance programs such as Medicaid, SNAP (Supplemental Nutrition Assistance Program), TANF (Temporary Assistance for Needy Families), and others
- Reviewed applications for various assistance programs such as Medicaid, SNAP (Supplemental Nutrition Assistance Program), TANF (Temporary Assistance for Needy Families), and others
- Interviewed applicants via phone or in person to gather necessary information for eligibility determination
- Explained eligibility requirements, program benefits, and application procedures to applicants
- Explained eligibility requirements and program benefits to applicants, facilitating informed decisions on assistance options
- Reviewed and processed new applications, renewals, and changes in circumstances for clients
- Responded to inquiries from applicants and the public regarding the status of their applications
- Assisted applicants with understanding the different programs available and helped them choose the appropriate ones based on their needs
- Monitored ongoing eligibility and conducted follow-ups with applicants to maintain compliance and address any changes in circumstances
- Updated client records to reflect current information or modifications to client records as needed
- Referred clients to other resources or community services if they required additional assistance
Sr. Accounts Receivable Processor
3 Months- Invoiced and managed customer accounts to ensure timely payment and accuracy of records
- Researched chargeback claims for validity and resolutions
- Collected and researched unjustified claims
- Processed credit and debit memos to maintain accurate financial documentation and support customer inquiries
- Logged into various vendor portals, and or contacted customers via phone, or e-mail to ensure invoices were posting to trial balances, to ensure prompt payment of invoices, and to submit claim disputes
- Worked with Customer Service, Sales, Shipping and other Managers to troubleshoot chargebacks
- Read and interpreted wholesale customer routing guides and shipping instructions in order to research and avoid chargebacks
- Prepared monthly aging report of outstanding items for assigned accounts with status updates in Excel
- Provided updates and ad hoc reports to management as needed
Sr. Accounts Receivables Specialist
3 Years 8 Months- Managed over $500M+ in billed revenue - a portfolio of over 150+ clients, over 40 different invoice portals to manage for all departments
- Maintained the collections process from start to finish including past due escalations
- Delivered invoices to clients via email and uploaded them to the portal to clients via email or uploaded to a portal in a prompt and friendly fashion
- Managed collections process from initiation to completion, including past due escalations
- Monitored client payment influx by tracking timeline and deliverable changes
- Worked with the Controller and Finance Managers to provide input on past due bills, weekly AR Balance sheets and acted as the first point of contact for A/R document requests for annual audit
- Reviewed and reported findings from weekly/monthly/quarterly payment batches to Finance Manager
- Reviewed and provided notes on the Aging Analysis for the Finance Manager, who then provided that information to regional Finance Directors and the CFO
Accounts Receivables Specialist/Billing & Collections Specialist/Cash Application Clerk
3 Years 5 Months- Reconciled A/R aging and customer accounts, including daily batches (2000+) of credit card payments
- Conducted outbound calls to customers to resolve outstanding balances and ensure timely payments
- Processed Credit Card Chargebacks, PayPal Disputes and deductions from customers
- Created invoices and distributed them to clients for both payable and receivable accounts
- Emailed & mailed invoices to customers
- Aided in Accounts Receivable, distribution of monthly aging statements, collections and fielded client's general accounting questions in relation to Benefit Solutions billings
- Made outbound calls to customers concerning outstanding balances
- Maintained year-to-date audit reports of carrier billing, and revenue tracking
- Aided in Accounts Receivable, distribution of monthly aging statements, collections and fielded clients' general accounting questions in relation to Benefit Solutions billings
- Was responsible for charging customer credit cards via Chase and posting payments to Elan
- Charged customer credit cards via Chase and posted payments to Elan
- Was responsible for reconciling and balancing posted transactions to batch totals
- Monitored speed and accuracy levels set by the department supervisor
- Posted ECOD FedEx cash payments in MAS500
- Reconciled and balanced posted transactions to batch totals
- Uploaded daily sales via the Accounting Reconciliation Utilities
- Audited and balanced monthly billing statements from carriers and third-party vendors
- Maintained year to date audit reports of carrier billing, and revenue tracking
- Printed Daily Statements for the Merchant Sites and reconciled
- Ran previous day Bank of America Statement
- Submitted invoice requests on daily sales grouped/combined totals for American Express and PTECH
- Posted Combination Payments against the above mentioned invoices in Open AR
- Updated daily cash applications
- Posted royalty statements
- Posted Wire, Check and misc. payments
- Recorded daily cash applications in accounting system
- Entered and recorded royalty statements in financial records
- Recorded wire, check, and miscellaneous payments in accounting system
Education
High School Diploma
No Degree - AA In Accounting
Skills
Collections
Payment posting
Accounts Receivable Management
Payment Reconciliation
Invoice Processing
Dynamics 365
Customer Account Management
JPMorgan Post Cash
Prophet 21
Full Circle
Customer Service
Excel and Outlook
Transaction Tracking
Goal-oriented mindset
Oracle
Category
Farmers Merchant Bank
Journal Entry
Timeline
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