GWENDALYNN CHARPENTIER
New Iberia,USA
Summary
Results-driven Assistant Manager with over 3 years of retail and operations experience. Led teams in inventory control, cash handling, and store audits while enhancing scheduling and vendor relations. Implemented process improvements that minimized checkout congestion and reconciliation errors, contributing to improved store performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Donut Fryer
Macho's Donuts of New Iberia
New Iberia, Louisiana
04.2025 - Current
- Operated donut fryer to produce fresh, high-quality donuts daily.
- Monitored cooking temperatures to ensure consistent product quality and safety.
- Maintained cleanliness of fryer and surrounding work areas throughout shifts.
- Assisted team in packaging and displaying finished products for customers.
- Ensured compliance with health regulations during food preparation processes.
- Trained new employees on fryer operation and safety protocols effectively.
- Collaborated with staff to manage inventory levels of ingredients and supplies.
- Measured out ingredients such as flour, sugar, salt, baking soda, according to recipe instructions.
- Assisted customers with their orders in an efficient manner.
- Kept records of production levels, waste, and other related information.
- Filled molds with batter, ensuring that each mold was filled evenly with appropriate amount of batter.
- Stocked ingredients needed for doughnut preparation in the correct quantities.
- Mixed doughnuts with automated equipment or manually using spoons or spatulas.
- Identified any errors in order processing and packaging and corrected them accordingly.
- Prepared batters according to recipes and monitored consistency throughout production process.
- Checked temperatures of oil and other ingredients before beginning production process.
- Ensured that all equipment used for doughnut making was properly cleaned after use.
- Worked closely with colleagues to efficiently complete daily tasks within specified timeframes.
- Operated deep fryers to ensure donuts were cooked at the proper temperature.
- Performed basic maintenance on fryer machines including cleaning and lubrication tasks.
- Followed established procedures while performing routine operations related to donut making processes.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained a clean and safe work environment by following all health and safety standards.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Observed food safety and sanitation protocols to reduce germ spread.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Stored food in designated containers and storage areas to prevent spoilage.
- Prepared workstations with ingredients and tools to increase efficiency.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Sliced meat, poultry, and seafood into portions for cooking.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Distributed food to waiters and waitresses to serve customers.
Independent Contractor
Instacart
Colorado Springs
10.2021 - Current
- Delivered groceries efficiently to customers' doorsteps.
- Communicated with customers to confirm order details and delivery times.
- Managed inventory by selecting and organizing items from local stores.
- Adapted to varying schedules and customer needs throughout the day.
- Collaborated with store staff to streamline order fulfillment processes.
- Ensured quality control by inspecting products before delivery.
- Utilized mobile applications for real-time order tracking and updates.
- Fostered positive relationships with customers through friendly service interactions.
- Managed quality control and maintained high level of customer satisfaction.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Maintained relationships with existing customers while seeking new ones.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Delivered packages efficiently to various locations within designated routes.
- Managed vehicle maintenance and ensured compliance with safety regulations.
- Communicated with customers to confirm delivery details and address concerns.
- Utilized GPS technology for optimal route planning and navigation.
- Maintained accurate records of deliveries and vehicle logs daily.
- Collaborated with dispatch teams to coordinate delivery schedules effectively.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Resolved customer service complaints by addressing concerns promptly and professionally. with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Monitored fuel level throughout shift and refueled when necessary.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Inspected vehicle and maintained gas, oil and water levels.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Assisted warehouse personnel in packing orders when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Inspected vehicles' condition, supplies and equipment before and after trips
ASSISTANT MANAGER
Murphy USA
Raceland, USA
10.2020 - 10.2021
- Assisted manager in daily operations
- Managed a team of 8
- Prepared daily bank deposits
- Opened and closed the store
- Addressed customer questions and/or complaints
- Addressed vendor questions
- Set up promotional displays
- Restocked products
- Created weekly scheduling
- Created vendor orders
- Hired and trained incoming staff
- Promoted customer loyalty
- Conducted monthly audits
- Monitored store inventory and ordered new stock when needed
- Processed customer transactions at the cash register
- Input data entry
- Attended sales meetings
- Communicated with upper management
- Introduced customer flow improvements on peak shifts to reduce checkout congestion, improving overall experience and smoothing staffing demands.
- Audited point-of-sale discrepancies and redesigned cash handling checkpoints, yielding more consistent reconciliation and fewer transaction exceptions.
- Aligned morning and evening team priorities through short daily briefings, enhancing task clarity and sustaining service consistency across shifts.
- Piloted a targeted shelf-rotation routine to surface high-turn items and decrease out-of-stock incidents, supporting steadier sales performance.
- Structured a focused onboarding plan for new hires emphasizing role-specific procedures, accelerating competence and reducing supervisory time.
- Documented supplier delivery variances and adjusted receiving checks to catch errors earlier, strengthening inventory accuracy and order reliability.
- Coached staff on customer conflict resolution techniques during busy periods, improving recovery of service issues and preserving shopper loyalty.
- Reorganized shift responsibilities and implemented targeted checkpoint procedures to accelerate service flow and produce steady gains in transaction throughput.
- Monitored sales patterns and adjusted product placements to elevate visibility of high-turn items, driving marked improvements in shelf replenishment efficiency.
- Mentored new hires with role-specific task breakdowns and hands-on demonstrations, shortening onboarding time and improving early performance metrics.
PERSONAL ASSISTANT
Gilbert Dream Builders
Luling, USA
01.2020 - 07.2020
- Managed calendar and scheduled meetings
- Prepared and edited correspondence reports
- Handled incoming calls and emails
- Ran daily errands
- Cleaned home and office
- Occasionally cooked
- Kitchen staff and event set up at Golf Resort
- Prepared food
- Cleaned
- General housekeeping
- Managed daily schedules and appointments for executives and project managers.
- Coordinated communication between clients, contractors, and project teams effectively.
- Streamlined office operations by implementing efficient filing systems and procedures.
- Assisted in project documentation by compiling reports and maintaining records.
- Acted as the first point of contact for client inquiries and service requests.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Maintained confidential files related to personnel records or other sensitive information.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Managed household inventory and maintenance schedules.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Scanned documents into electronic format for storage in a secure database system.
- Organized both physical and digital files and updated reports to coordinate project materials.
DELI ASSOCIATE
Rouses Supermarket
Larose, USA
11.2019 - 01.2020
- Prepared and sliced deli meats and cheeses for customer orders.
- Maintained cleanliness and organization in the deli display case.
- Assisted customers with product selections and special requests.
- Operated slicing machines and scales safely and efficiently.
- Managed inventory by restocking products as needed throughout shifts.
- Collaborated with team members to ensure smooth service during peak hours.
- Followed food safety regulations to maintain quality and freshness standards.
- Educated customers on product features, including preparation suggestions.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Checked expiration dates on packaged goods before placing them on display.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Prepared sandwiches according to customer specifications.
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
- Maintained work areas to reduce potential for illness or injury.
- Maintained cleanliness of deli area, including tables and counters.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Restocked condiments such as pickles, olives, peppers, onions, as necessary throughout the day.
- Documented and entered special orders for event catering and party trays.
- Organized storage areas to maximize efficiency while keeping products safe from contamination.
- Worked with customers placing large or specialized orders, providing samples, and recommendations and responding to requests.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Followed recipes and customer requests to prepare meals.
- Acquired new skills to support team and further accommodate customer needs.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Cleaned utensils, dishes, and glasses for customer use.
LEAD HOUSEKEEPER AND HOTEL MANAGER
Howard Johnson
Jennings, USA
01.2016 - 11.2019
- Supervised housekeepers and front desk
- Handled reservations
- Monitored the cleanliness of the hotel
- Hired and trained new housekeepers
- Cashiering
- Handled customer complaints
- Made daily reports
- Employee scheduling
- Ran hotel alone while owners were out of town
- Data entry
- Answered multiple phone lines
- Greeted clients
- Provided office support to staff by making copies and filing records
- Data entry of all rentals
- Used office technology to keep the office running smoothly
- Directed clients to correct offices
- Worked independently
- Sorted daily mail and took messages
RECEPTIONIST
Tanmar Rentals
Eunice, USA
08.2008 - 01.2009
- Greeted clients and visitors warmly, creating a welcoming atmosphere.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments efficiently, coordinating with multiple departments.
- Assisted in preparing marketing materials for property listings and promotions.
- Processed rental payments and handled basic financial transactions accurately.
- Collaborated with team members to improve office workflow and communication.
- Maintained organized filing systems for client records and rental agreements.
- Responded to inquiries promptly, providing information about rental properties and services.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments and meetings for management team.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Monitored office supplies inventory and placed orders when necessary.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Prepared welcome packages for new hires.
- Developed and maintained a filing system for essential documents, improving office organization.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Assisted with onboarding of new employees by providing orientation information and support.
- Compiled data from various sources into organized reports for management review.
- Kept updated records of office expenses and costs, assisting with budget tracking.
Education
GED -
Acadia Parish School Board
08.2010 - 12.2010
ASSOCIATES OF SCIENCE - BUSINESS MANAGEMENT
Colorado Technical University
Colorado SpringsSkills
- QuickBooks
- Excel
- Auditing
- Expense reporting
- Organization
- Filing
- Time Management
- Office Management
- Data Entry
- Commercial Cleaning
- Residential Cleaning
- Phone Etiquette
- Order Processing
- Decision Making
- Multi-Tasking
- Cash Handling
- Inventory Control
- Vendor Management
- Front Desk
- Customer Service
- Retail
- Leadership
- Merchandising
- Adaptability
- Flexibility
- POS Systems
- Prioritizing
- Frying techniques
- Cooking temperature management
- Food safety compliance
- Ingredient measurement
- Equipment cleaning
- Customer interaction
- Inventory management
- Order accuracy verification
- Time management
- Employee training
- Quality control
- Problem solving
- Attention to detail
- Effective communication
- Recipe execution
- Sanitation practices
- Glazing application
- Allergen awareness
- Oil management
- Order fulfillment
- Temperature control
- Waste reduction
- Ingredient measuring
- Dough handling
- Workstation organization
- Donut shaping
- Consistency monitoring
- Dough preparation
- Efficient work pace
- Consistency in production
- Food safety
Languages
English
Ethnicity
White
Personal Information
- License: Class C
- Date of Birth: 03/23/83
Timeline
Donut Fryer
Macho's Donuts of New Iberia
04.2025 - Current
Independent Contractor
Instacart
10.2021 - Current
ASSISTANT MANAGER
Murphy USA
10.2020 - 10.2021
PERSONAL ASSISTANT
Gilbert Dream Builders
01.2020 - 07.2020
DELI ASSOCIATE
Rouses Supermarket
11.2019 - 01.2020
LEAD HOUSEKEEPER AND HOTEL MANAGER
Howard Johnson
01.2016 - 11.2019
GED -
Acadia Parish School Board
08.2010 - 12.2010
RECEPTIONIST
Tanmar Rentals
08.2008 - 01.2009
ASSOCIATES OF SCIENCE - BUSINESS MANAGEMENT
Colorado Technical University