Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gwendelynn Dannenberg

Machesney Park,Illinois

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Server/ Banquet Server/ Bartender/Barista

Hotel Metro Autograph Collection-Oggie's
09.2022 - 08.2023
  • Prepared for events by setting up bar, stocking supplies and arranging tables.
  • Mixed unique and interesting cocktails and coffee drinks for customers, including specials.
  • Addressed specific customer questions and requests, fielding to manager issues outside of scope.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Take-Out Server and Hostess

Outback Steakhouse
11.2020 - 08.2022
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Take-Out Server and Hostess

Salamone's North
05.2018 - 03.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Associate of Arts - Graphic Design

Rock Valley College
Rockford, IL
05.2024

Bachelor of Arts - Art Therapy

University of Wisconsin - Milwaukee
Milwaukee, WI
01.2022

High School Diploma -

Boylan Catholic High School
Rockford, IL
05.2021

Skills

  • Problem-Solving
  • High-Volume Environments
  • Beverage Preparation
  • Active Learning
  • Safe Food Handling Procedures
  • Event Preparation
  • Customer Service
  • Food Delivery and Service
  • Serving and Bussing
  • Hospitality and Guest Service
  • Coffee Machinery
  • POS System Operations

References

  • Chris Botts , Hotel Metro General Manager: 414-779-5092
  • Aaron Miles , Hotel Metro Kitchen Manager: 734-837-9735
  • Tara Morse , Outback Manager: 815-398-2400

Timeline

Server/ Banquet Server/ Bartender/Barista

Hotel Metro Autograph Collection-Oggie's
09.2022 - 08.2023

Take-Out Server and Hostess

Outback Steakhouse
11.2020 - 08.2022

Take-Out Server and Hostess

Salamone's North
05.2018 - 03.2019

Associate of Arts - Graphic Design

Rock Valley College

Bachelor of Arts - Art Therapy

University of Wisconsin - Milwaukee

High School Diploma -

Boylan Catholic High School

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Gwendelynn Dannenberg